How Do I Resume Sending Messages to a Bounced Contact In A Sequence?

Article author
Sarah Malone
  • Updated

If a contact does not receive your message, Apollo displays the sequence status as Bounced.

Bounced Email

The most common reason for a bounced email is an error with the recipient's information. To resume sending emails to a bounced contact in a sequence, review and correct the contact's email address first. Then, try to resend the email.

If the information is correct, the contact should receive your email and you can continue with the remaining steps in the sequence.

Refer to the instructions below to resume sending messages to a bounced contact in a sequence.

Step 1: Update the Contact Information

Launch Apollo, hover your mouse over Engage in the navbar, and then click Sequences.

Engage-Sequences

Click the Sequence that you want to review.

Review Sequence

Click Bounced to view the bounced contacts.

Show Bounced Contacts

Click the bounced contact's name.

Click Bounced Contact

Hover your mouse over the contact's email address on the left-hand side of the screen. Then, click the edit icon to update the contact's information.

Edit Email

Edit the contact information with the correct email address and click Save.

Save Updated Email

 
Resend a Bounced Email

Please note, when you update the contact information, Apollo will not automatically resend the bounced email until you select the appropriate option in the sequence first. To do so, follow the instructions in the section below.

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Step 2: Resend the Email

Launch Apollo, hover your mouse over Engage in the navbar, and then click Sequences.

Engage-Sequences

Click the Sequence that you want to review.

Review Sequence

Click Bounced to show the bounced contacts.

Show Bounced Contacts

Click the additional options button (...) on the right-hand side of the bounced contact. Then, click Retry Undelivered Email.

Retry Email

Enable the appropriate checkbox(es) and then click Retry.

Retry

If the contact information is accurate, Apollo will deliver the email and resume the steps in the sequence for this contact.

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