Overview
When you, your teammates, or Apollo pause a contact in a sequence, you have the option to manually resume the contact immediately or set up an automatic resume date.
Please note, if Apollo pauses a contact because it detects an Out-Of-Office response, you may not need to manually resume the contact. Please refer to this section of the "Does an Out-of-Office Auto-Reply Pause a Contact in a Sequence?" article for more information about how to identify when you need to take action.
Refer to the sections below for more information about how to manually resume a contact in a sequence and how to set up an automatic resume date for a contact in a sequence.
Manually Resume a Contact in a Sequence
The following steps will resume your contact immediately in the sequence.
Launch Apollo, click Engage, and then click Sequences.
Click the sequence of your choice.
Click Contacts and then click the Filters icon on the left.
Expand the Sequence Status Accordion and then click the Auto resume date not scheduled checkbox. You can filter further with the Manually Paused and Out of Office checkboxes.
Apollo displays the paused contacts on the right. Click the checkbox(es) next to the contact(s) that you want to resume in the sequence. Then, click the Play icon to resume the contact(s) in the sequence.
Click Resume in the Resume Sequence modal to confirm your choice.
You have now manually resumed the contact(s) in the sequence.
Set Up an Automatic Resume Date for a Paused Contact in a Sequence
If you're not ready to resume a paused contact in a sequence yet, you can set an automatic resume date for a later date.
Launch Apollo, click Engage, and then click Sequences.
Click the sequence of your choice.
Click Contacts and then click the Filters icon on the left.
Expand the Sequence Status Accordion and then click the Auto resume date not scheduled checkbox. You can filter further with the Manually Paused and Out of Office checkboxes.
Click the checkbox(es) next to the contact(s) that you want to auto-resume in the sequence. Then, click the Set Auto-Resume Date icon.
Apollo displays an Automatically Resume Sequence modal. Click the automatically resume the sequence on: search bar, then select the date on the calendar that appears.
Click the Select drop-down on the right to choose the time.
When you're ready, click Set Resume Date.
You have now set an auto-resume date for the selected contact(s).