Troubleshooting/FAQs

Apollo Chrome Extension

• Troubleshoot the Apollo Chrome Extension

Data Management

• What Are Credits?
• Will Apollo Charge Me for More Than One Email per Contact?
• How Do Data Requests Work?

Dialer

• Why Do I Have Audio Problems With The Dialer?
• Why Isn't My Dialer Working?

Email

• Why Didn't My Email Send?
• Why Is My Email Provider Delaying My Emails?
• Someone Responded to My Email. Why Can't I Find This Person in My Contacts?
• Can I Send Messages Through Apollo on Federal Holidays?
• Is It Safe to Send Messages to Guessed Emails?
• Why Doesn't My Custom Mailbox Stay Synced?

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Integrations

• Which Apollo record owner is assigned to a contact or account in Salesforce?

Search

• Why Do I See Contacts That I Didn't Add to Apollo?
• Why Does Apollo Show a Job Change When a Contact Hasn't Changed Companies?
• How do I find all of the Contacts I have requested from Apollo?

Sequences

• Does an Out-of-Office Auto-Reply Pause a Contact in a Sequence?
• How Do I Know Which Contacts Are in a Sequence?
• Can I Find Contacts That Are Not in a Sequence?
• How Do I Avoid Adding the Same Contact to Multiple Sequences?
• Can I Use a Table in a Sequence Email?
• Can I CC and BCC Contacts in a Sequence?

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SPAM

• Avoid SPAM Filters
• Set Up Sender Policy Framework (SPF) Records to Authorize Your Emails
• Set Up Domain-based Message Authentication Reporting and Conformance (DMARC) to Authenticate Your Emails
• Set Up Domain Keys Identified Mail (DKIM) to Authenticate Your Email

General Platform/Settings

• How Do I Troubleshoot the Apollo Web App?
• Why Was My Support Ticket Marked as Solved If Apollo Never Responded?
• Can I View My Support Ticket History in Apollo?
• Why was my account blocked?