Overview
Need help with Apollo? Find the support path that matches your situation, then follow the steps to contact the right team.
Paid plans include access to live calls with support agents for eligible product questions. Every Apollo plan also includes access to Apollo's AI chat support, the Knowledge Base, and live webinars to help you find answers and learn best practices.
Choose Your Support Path
Use the option that best matches your situation.
| Your situation | What to do |
|---|---|
| You can log in to Apollo and need product help. | Start a support chat. |
| You can’t log in, your account is suspended, or you can’t access Apollo. | Submit a support request from the Apollo website. |
| You have a billing or invoice question. | Start a support chat, and choose billing inquiry. |
| You want to buy Apollo or upgrade your plan. | Contact the Apollo sales team. |
| You’re on a free plan and have a product question. | Start a support chat in Apollo, search the Knowledge Base, or join a live webinar. Apollo routes product questions based on your plan and request type. Paid plans include access to live support for eligible product questions. |
| You heard about a new feature or want to enroll in a product beta. | Start a support chat and let the team know you're interested in joining the beta. |
Start a Support Chat in Apollo
Start a support chat to ask Apollo’s AI support a question. Depending on your plan, account access, and request type, Apollo may connect you with live support for eligible product questions.
Watch this short walkthrough to see how you can start a support chat in Apollo, or click here to jump straight to a chat.
To open a support chat:
- Launch Apollo and click ?.
- Click Talk to Support.
- Click Send a message.
- Choose the option that best matches your question.
- Add details about your issue, then send your message. To help Apollo troubleshoot, include what happened, what you expected, the steps you took, and a screenshot or screen recording if you have one.
You have now started a support chat.
Paid plans include access to live calls with support agents for eligible product questions. Apollo uses your message to route you to the right support option based on your plan and request type, which may include live support via chat or calls, AI support, or helpful resources.
Manage Support Access
Apollo support team members may need access to your team's account to troubleshoot an issue. Apollo sets support access to unlimited by default. If you revoke unlimited access, any member of your team can grant access for seven days or indefinitely.
To grant support access:
- Launch Apollo, then go to Settings > Security > Support access.
- Choose how long you want to grant support access:
- Click Grant support access (7 days) to grant access for seven days. Access ends automatically after seven days. Apollo displays the expiration date and time in your browser's local timezone.
- Click Grant unlimited access to grant access indefinitely. Support access remains active until someone on your team revokes it.
You have now granted Apollo support access to your team's account.
While support access is active, Apollo support team members can mirror your account to understand what you're seeing. This helps Apollo investigate the issue and guide you through troubleshooting.
To revoke or change support access, go to Settings > Security > Support access then click Revoke support access and confirm. Revoking support access doesn't end a support session already in progress. To choose a different duration, grant support access again after you revoke it.
Check Support Request Status
To check the status of a support request:
- Launch Apollo and click ?.
- Click Talk to Support.
- Click Messages.
- Review your previous conversations. Click an interaction to see the message history.
You have now checked the status of an existing support request.
Next Steps
If you want faster answers or more hands-on help, these resources can keep things moving without waiting on a reply.
| Knowledge Base | Search or jump straight into finding answers in the Knowledge Base to unblock yourself quickly with step-by-step product coverage and troubleshooting. |
|---|---|
| Apollo Academy | Work through structured Apollo Academy courses to build confidence in core workflows and avoid repeat support questions. |
| Live Webinars | Join or replay live Apollo webinars to see real product setups and get answers to common questions in real-time. |
| Apollo Community | Post questions and swap tactics with peers when you join the Apollo community to get practical advice from other active users. |
| Upgrade Your Plan | Upgrade your plan to access live support, including live calls with a support agent. |