1. Apollo
  2. Getting Started
  3. The Basics

Reach out to Apollo Support

Article author
Apollo Team
Updated

Overview

Need help with Apollo? Find the support path that matches your situation, then follow the steps to contact the right team.

 
Right Help, Right Time

Paid plans include access to live calls with support agents for eligible product questions. Every Apollo plan also includes access to Apollo's AI chat support, the Knowledge Base, and live webinars to help you find answers and learn best practices.

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Choose Your Support Path

Use the option that best matches your situation.

Your situation What to do
You can log in to Apollo and need product help. Start a support chat.
You can’t log in, your account is suspended, or you can’t access Apollo. Submit a support request from the Apollo website.
You have a billing or invoice question. Start a support chat, and choose billing inquiry.
You want to buy Apollo or upgrade your plan. Contact the Apollo sales team.
You’re on a free plan and have a product question. Start a support chat in Apollo, search the Knowledge Base, or join a live webinar. Apollo routes product questions based on your plan and request type. Paid plans include access to live support for eligible product questions.
You heard about a new feature or want to enroll in a product beta. Start a support chat and let the team know you're interested in joining the beta.

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Start a Support Chat in Apollo

Start a support chat to ask Apollo’s AI support a question. Depending on your plan, account access, and request type, Apollo may connect you with live support for eligible product questions.

Watch this short walkthrough to see how you can start a support chat in Apollo, or click here to jump straight to a chat.

To open a support chat:

  1. Launch Apollo and click ?.
  2. Click Talk to Support.
  3. Click Send a message.
  4. Choose the option that best matches your question.
  5. Add details about your issue, then send your message. To help Apollo troubleshoot, include what happened, what you expected, the steps you took, and a screenshot or screen recording if you have one.

You have now started a support chat.

 
The Help Desk Highway

Paid plans include access to live calls with support agents for eligible product questions. Apollo uses your message to route you to the right support option based on your plan and request type, which may include live support via chat or calls, AI support, or helpful resources.

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Check Support Request Status

To check the status of a support request:

  1. Launch Apollo and click ?.
  2. Click Talk to Support.
  3. Click Messages.
The Messages button is highlighted on the Apollo help widget
  1. Review your previous conversations. Click an interaction to see the message history.

You have now checked the status of an existing support request.

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Next Steps

If you want faster answers or more hands-on help, these resources can keep things moving without waiting on a reply.

Knowledge Base Search or jump straight into finding answers in the Knowledge Base to unblock yourself quickly with step-by-step product coverage and troubleshooting.
Apollo Academy Work through structured Apollo Academy courses to build confidence in core workflows and avoid repeat support questions.
Live Webinars Join or replay live Apollo webinars to see real product setups and get answers to common questions in real-time.
Apollo Community Post questions and swap tactics with peers when you join the Apollo community to get practical advice from other active users.
Upgrade Your Plan Upgrade your plan to access live support, including live calls with a support agent.

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