Overview
If you have questions about Apollo, we're here to help. Everyone on Apollo can explore the Knowledge Base for detailed guides and troubleshooting advice.
Paid Apollo accounts can access live chat and dedicated agent support.
Free Apollo accounts can access Apollo's AI chatbot, live webinars, and the Knowledge Base. If you need access to live agent support, upgrade your plan.
Check out the following sections to learn how to reach out to Apollo Support.
Contact Apollo Support
To contact Apollo Support:
- Launch Apollo and click ?.
- Review the suggested resources.
- To reach a live agent, click Talk to Support, then click Send a message.
- Select the type of question or issue you have, such as billing or product questions.
- Enter details about your issue. To help Apollo resolve the problem, include these details with your message:
- Steps to replicate: The more details you provide, the faster we can troubleshoot your issue. Where did the behavior occur in Apollo? What did you click? Let Apollo know what happened.
- Expected behavior: What did you expect to happen?
- Actual behavior: What did you experience?
- Screenshots or screen recording: Click Attachments to share screenshots or a screen recording. You can create a free Loom account to record your screen, or you can take screenshots with Mac or Windows.
- Review the suggested answer. If you still need help, let the AI chatbot know you need to speak with support.
After you submit your message, Apollo Support follows up with you.
You have now reached out to Apollo Support.
Check Support Request Status
To check the status of a support request:
- Launch Apollo and click ?.
- Click Talk to Support.
- Click Messages.
- Review your previous conversations. Click an interaction to see the message history.
You have now checked the status of an existing support request.
Next Steps
If you want faster answers or more hands-on help, these resources can keep things moving without waiting on a reply.
| Knowledge Base | Search or jump straight into finding answers in the Knowledge Base to unblock yourself quickly with step-by-step product coverage and troubleshooting. |
|---|---|
| Apollo Academy | Work through structured Apollo Academy courses to build confidence in core workflows and avoid repeat support questions. |
| Live Webinars | Join or replay live Apollo webinars to see real product setups and get answers to common questions in real-time. |
| Apollo Community | Post questions and swap tactics with peers when you join the Apollo community to get practical advice from other active users. |
| Upgrade Your Plan | Unlock faster responses when you upgrade your plan to access live chat and dedicated agent support. |