Overview
If you have questions about Apollo, we’re here to help. You can explore the Knowledge Base or reach out to the Apollo support team for assistance.
Refer to the following sections to reach us or to check the status of a recent support request.
Reach out to Apollo Support
To reach Apollo Support:
- Launch Apollo and click the ? icon.
- Review the suggested knowledge base articles, or click Talk to Support > Ask a question.
- Select the type of question or issue you have, like billing or product.
- Enter details about your issue. To help us resolve your issue, include the following details with your request:
- Steps to replicate: Where did it occur in Apollo? What did you click? The more details you provide, the faster we can troubleshoot your issue.
- Expected behavior: What did you expect to happen?
- Actual behavior: What did you experience?
- Screenshots or screen recording: Click the Attachments icon to share screenshots or a screen recording. You can create a free Loom account to record your screen, or you can take screenshots with Mac or Windows.
- Review the suggested answer. If you still need help, click Talk to a person.
Once you submit your message, the Apollo support team will follow up with you.
Check the Status of a Support Request
To check the status of a support request and view your support history:
- Launch Apollo and click the ? icon.
- Click Messages.
- Review your previous conversations, and click an interaction to see the message history.