1. Apollo.io
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  3. The Basics

Reach out to Apollo Support

Article author
Dustin Nathaniel Keys
Updated

Overview

If you have questions about Apollo, we’re here to help. You can explore the Knowledge Base or reach out to the Apollo support team for assistance.

Refer to the following sections to reach us or to check the status of a recent support request.

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Reach out to Apollo Support

To reach Apollo Support:

  1. Launch Apollo and click the ? icon.
  2. Review the suggested knowledge base articles, or click Talk to Support > Ask a question.

The Apollo help widget is shown with Ask a question highlighted.

  1. Select the type of question or issue you have, like billing or product.

The Apollo help widget is shown with I have a product question button highlighted.

  1. Enter details about your issue. To help us resolve your issue, include the following details with your request:
    • Steps to replicate: Where did it occur in Apollo? What did you click? The more details you provide, the faster we can troubleshoot your issue.
    • Expected behavior: What did you expect to happen?
    • Actual behavior: What did you experience?
    • Screenshots or screen recording: Click the Attachments icon to share screenshots or a screen recording. You can create a free Loom account to record your screen, or you can take screenshots with Mac or Windows.

The Apollo help widget is shown with an example support request populated

  1. Review the suggested answer. If you still need help, click Talk to a person.

Once you submit your message, the Apollo support team will follow up with you.

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Check the Status of a Support Request

To check the status of a support request and view your support history:

  1. Launch Apollo and click the ? icon.
  2. Click Messages.

The Messages button is highlighted on the Apollo help widget

  1. Review your previous conversations, and click an interaction to see the message history.

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