The Error Log in Apollo allows you to view any sync errors that Apollo receives when pushing information from Apollo into Salesforce. From this page, you can browse through your error history, access further information about the error, filter by date and timeframe, and retry a failed sync.
Refer to the sections below for the steps to take to access the Error Log, retry a "push" job, and gain a more granular view of a specific record's sync history.
View Sync Errors and Retry the Push
Launch Apollo to view any sync errors that Apollo receives from your Salesforce instance, click Settings, and then click Integrations.
Click View in the connected Salesforce integration.
Then, scroll to Error Log and click View.
From this page, you can view any errors that occur when Apollo attempts to push information from Apollo into Salesforce.
Click the Errors drop-down on the right to filter by push type.
You can also click the Dates drop-down to filter by date or timeframe.
To find out what caused an error, check the Error Description column.
Check the Automatic Retry column to view if and when Apollo will automatically retry a failed push.
Hover your mouse over the information to view the date and time that Apollo plans to retry the push.
Please note, Apollo automatically attempts to retry a failed push 5 times. If this still does not work, you will need to address the error source and then manually retry the push.
If you want to manually retry a failed push, click the checkbox(es) of the error(s), and then click Retry Selected.
You have now requested for Apollo to re-attempt the push. If the push fails again, Apollo displays this on the Error Log.
View Error Sync History for a Specific Contact or Account
For a more granular view of a specific record's sync history, navigate to the contact or account profile page and click More.
Click CRM Sync History.
Apollo displays a modal with the sync history for the specific contact or account. From here, you can view information about both push and pull-related errors.
You have now accessed the error sync history for the contact or account.