Overview
Conversations enables you to easily record your team's meetings to be analyzed in Apollo. You can play the recorded meeting, filter meetings, access and search transcripts, and share and comment on recordings.
To start using conversations in Apollo, refer to Set Up Conversations in Apollo. Then, review Access Your Conversations in Apollo to learn how to find and use your team's recorded meetings.
This feature is only available with paid Apollo plans. If you are on a free plan but are interested in leveraging Apollo Conversations in your day-to-day workflow, please refer to Apollo's pricing page or contact the Apollo sales team to discuss your options.
If your meetings are not recording in Apollo, please review the following sections in this article to learn more about the recording process and find answers to FAQs.
Understand How Recordings Work in Apollo
Apollo's recording settings are based on several factors, including:
- Who is being recorded in the meeting.
- Your company-wide recording settings.
- What might happen during the meeting, such as the recording bot being removed.
Depending on the video conferencing platform, Apollo records meetings in 1 of 2 ways:
- Google Meet, Microsoft Teams, and Zoom (not Zoom Pro+): Apollo's recording bot joins the meeting. Depending on your video conference platform settings, the bot can either auto-join your calls or you can choose to allow the bot into the meeting each time. Either way, you need to make sure that the recording bot is in your meeting.
- Zoom Pro+: The platform records the meeting, and then Apollo imports that cloud recording. No recording bot joins your meetings.
Troubleshoot Unrecorded Meetings
The following sections detail the most common reasons why video calls are not recorded in Apollo, and provide steps you can take to troubleshoot each issue.
Depending on your role and your company's Apollo settings, you might not be able to change some of the settings mentioned in this troubleshooting guide. If you find that a setting is not available to change, please contact your team's Apollo admins for help.
Record Internal Meetings
Conversations might be set to only record meetings with at least 1 participant from outside your company. If so, Apollo only records meetings that include a participant with an email address that is different your company's email domain. To change this setting:
- Launch Apollo and click Settings > Conversations.
- Select the All video calls hosted by a recorded team member option. Then, click Save.
Connect Mailbox
To know which meetings to join, Apollo's recording bot must check the meeting calendar invites sent to your inbox. The bot also confirms whether any external participants are joining a meeting. If your mailbox is not connected to Apollo, the bot cannot access the calendar invites and will be unable to process recordings.
To confirm that your mailbox is connected, launch Apollo and click Settings > Mailboxes. If you need help connecting your mailbox, refer to Link Your Mailbox to Apollo for more information.
Change Meeting Length Minimum
You can specify how long a meeting must be in order to be uploaded to Apollo and analyzed. This setting helps your team avoid using recording minutes in different situations, including no-show meetings where the participants do not join.
However, this setting prevents recordings when a video call is shorter than the minimum length your team picked. To adjust this setting:
- Launch Apollo and click Settings > Conversations.
- For the Only record meetings when it is longer than setting, enter the minimum meeting length that Apollo should record. Then, click Save.
Schedule Meetings in Advance
Apollo needs at least 30 minutes to analyze your inbox and find the meetings that need the recording bot. If you schedule a last-minute meeting that is less than 30 minutes in the future, Apollo might not have enough time to analyze your inbox, so the recording bot will not know to join the meeting.
To avoid this issue, Apollo recommends scheduling meetings at least 30 minutes in advance. Also, always make sure that the recording bot has joined your meeting before proceeding. For ad-hoc meetings, refer to Set Up Conversations in Apollo to learn how to manually add the recording bot to your meeting.
Check Excluded Email Domains
Your team can exclude certain domains from being recorded. If a participant with an excluded domain is invited, Apollo will not record the meeting.
To check the excluded domains for your team, launch Apollo and click Settings > Conversations. Then, find the Excluded domains setting, which lists the domains that prevent video calls from being recorded. 
Monitor Recording Minutes
When a recording is processed in Apollo, your recording minutes are consumed. Apollo stops storing recordings if your team exceeds its monthly minutes allotment, and starts storing them again when your next billing cycle begins.
Your Apollo plan determines how many recording minutes can be used by your team. Please refer to Apollo's pricing page to find the minutes limit for each plan, or contact the Apollo sales team to discuss your options.
Add Recording Bot to Meetings
If you are using Zoom (Basic), Microsoft Teams, or Google Meet to host your meetings, Apollo's recording bot needs to join your video calls. Meetings are not recorded if the bot is not present.
Your team has 2 options for how the bot joins meetings:
- Change your video conferencing platform settings to allow guests, including the recording bot, to auto-join meetings.
- Manually allow guests, including the recording bot, to join each meetings. With this option, make sure that you check the waiting room for each of your meetings and allow the bot to join.
To check the name of the recording bot, launch Apollo and click Settings > Conversations. Then, find the recording bot's name. 
Keep Recording Bot in Meetings
If you are using Zoom (Basic), Microsoft Teams, or Google Meet to host your meetings, Apollo's recording bot needs to join your video calls. Meetings are not recorded if the bot is not present.
If the bot is removed from your meeting, Apollo does not record. Also, you cannot add the bot back to a meeting after it has been removed. For video calls that you want recorded, you should never remove the bot.
To check the name of the recording bot, launch Apollo and click Settings > Conversations. Then, find the recording bot's name.
Allow Recording Time to Process
Recordings take time to upload and process, so they might not be available immediately after a meeting ends.
If a recording shows a status of processing when you check the Conversations tab, Apollo recommends returning in 30 minutes to check again.
Zoom Pro+ Users: Enable Cloud Recording
For teams using Zoom's Pro+ plan, Apollo imports cloud recordings from Zoom. No recording bot joins your meetings, unlike other video conferencing platforms (and even other Zoom plans).
You must enable cloud recording in Zoom. If Zoom does not record the meeting, or if you are set to record locally, Apollo will not be able to import the recording.
Please refer to Zoom's Enable automatic recording support article for more details on how to set up automatic cloud recordings. Depending on your role, you might need to contact your team's Zoom admin for help with the process.