Flag Inaccurate Contact or Account Data

Article author
Matthew Charles
Updated

Overview

There may be times when you encounter inaccurate Contact or Account data. Apollo tries to keep everything up to date but also allows you to flag inaccuracies.

 
Keep Up To Date

Some data, such as Job Change Alerts, update automatically. You still have to manually accept the updates.

Review the sections below for details on how to flag Contact or Account data.

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Flag a Contact

 
Just Between Us

The data you flag is instance-specific. No other Apollo customers will see your flags.

Launch Apollo and click Search.

Search

Click the Contact you want to flag.

Contact

Job Title or Company

Hover your mouse over the profile information on the left to flag the job title or company for which the contact works. Then, click the Thumbs Down icon.

Flag

To provide further feedback, click Tell us more.

Tell Us More

In the What were the main issues? modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct information.

Checkbox and Text box

Then, click Submit feedback.

Submit Feedback

 
Apollo Data Only

Please note, you can only flag Apollo data. Apollo disables the checkbox for any other data in the What were the main issues? modal. Disabled Fields Message in Modal

Email

Hover your mouse over an email address on the right to flag the contact's primary or secondary email. Then, click the Thumbs Down icon.

Primary Email Flag Icon

To provide further feedback, click Tell us more.

Tell Us More

In the What were the main issues? modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct email.

Email Checkbox and Text box

Then, click Submit feedback.

Submit Feedback

Phone Number

Hover your mouse over a contact number on the right to flag the contact's phone number. Then, click the Thumbs Down icon.

Primary Number Flag Icon

To provide further feedback, click Tell us more.

Tell Us More

In the What were the main issues modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct phone number.

Number Checkbox and Text box

Then, click Submit feedback.

Submit Feedback

You have now flagged a Contact's data. Apollo displays any data you flag in your instance in red.

Flagged Data

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Unflag a Contact

If you make a mistake and want to unflag information that you previously flagged, hover your mouse over the information that you want to unflag. Then, click the Thumbs Down icon again.

Flag Icon

In the modal that appears, click Unflag.

Flag Complete

You have now unflagged a contact's data.

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Flag an Account

Launch Apollo and click Search.

Search

Click Companies.

Companies

 
Y'all Got Options

Please note, you can also view a Company's information from the People tab. Click the Company name in a Contact's information to view the Company. Company Name

Search for a Company and then click on the Company name.

Company Name

Click the Flag icon.

Flag

Click the checkbox for the field you want to change.

Checkbox

Each field provides you with a text box. Fill in what you believe to be the correct information here.

Text box

Click Flag when you're finished.

Flag Complete

You have now flagged data for an Account.

 
You Can't Change the World

You can't edit every Contact or Account. If information on a Contact or Account does not come from Apollo, then you cannot flag it as inaccurate. Can't Flag

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