Overview
There may be times when you encounter inaccurate Contact or Account data. Apollo tries to keep everything up to date but also allows you to flag inaccuracies.
Some data, such as Job Change Alerts, update automatically. You still have to manually accept the updates.
Review the sections below for details on how to flag Contact or Account data.
Flag a Contact
The data you flag is instance-specific. No other Apollo customers will see your flags.
Launch Apollo and click Search.
Click the Contact you want to flag.
Job Title or Company
Hover your mouse over the profile information on the left to flag the job title or company for which the contact works. Then, click the Thumbs Down icon.
To provide further feedback, click Tell us more.
In the What were the main issues? modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct information.
Then, click Submit feedback.
Hover your mouse over an email address on the right to flag the contact's primary or secondary email. Then, click the Thumbs Down icon.
To provide further feedback, click Tell us more.
In the What were the main issues? modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct email.
Then, click Submit feedback.
Phone Number
Hover your mouse over a contact number on the right to flag the contact's phone number. Then, click the Thumbs Down icon.
To provide further feedback, click Tell us more.
In the What were the main issues modal that appears, click the checkbox(es) that apply and use the text boxes to fill in what you believe to be the correct phone number.
Then, click Submit feedback.
You have now flagged a Contact's data. Apollo displays any data you flag in your instance in red.
Unflag a Contact
If you make a mistake and want to unflag information that you previously flagged, hover your mouse over the information that you want to unflag. Then, click the Thumbs Down icon again.
In the modal that appears, click Unflag.
You have now unflagged a contact's data.
Flag an Account
Launch Apollo and click Search.
Click Companies.
Search for a Company and then click on the Company name.
Click the Flag icon.
Click the checkbox for the field you want to change.
Each field provides you with a text box. Fill in what you believe to be the correct information here.
Click Flag when you're finished.
You have now flagged data for an Account.