Overview
If you're an Apollo admin, you can manage your team's billing information at any time from Settings > Plan & billing > Billing. Use these settings to update or replace the credit card on file, ensure your billing details are up to date, and review your past invoices.
Add or Update Your Payment Information
As an Apollo admin, you can update or replace your existing credit card on file from the Billing page. If your team is new to Apollo or ready to upgrade to a paid plan, you can also add your credit card for the first time.
To update or replace the credit card used for Apollo purchases:
- Launch Apollo, then go to Settings > Plan & billing > Billing.
- Under Payment information, click Update Credit Card.
- Fill in the details for your new credit card. Click Add and replace existing credit card to save your changes.
Apollo accepts all major credit cards, including Visa, Mastercard, American Express, Discover & Diners Club, China UnionPay, and Japan Credit Bureau. Apollo doesn't currently support payments via digital platforms like PayPal, Apple Pay, or Google Pay.
You have now updated your credit card.
To ensure that you have a seamless experience with renewals and add-on purchases, you can't remove your credit card from Apollo unless you are on a Free plan or your account is pending cancellation.
If you want to use a different card than the one on file, click Update Credit Card to replace your current credit card with a new one.
Update Your Billing Information
Your billing information appears in the Bill to section of your Apollo invoices. If needed, you can update the company name, company address, and tax ID used in future invoices.
To update your company name, company address, or tax ID:
- Launch Apollo, then go to Settings > Plan & billing > Billing.
- Under Billing information, click Update billing information.
- Under Bill to, enter the company name you want to use in your invoices.
- Next, enter the details for your new billing address.
- (Optional) Add tax identification information to your invoices. Select the correct ID type for your country, then enter your company's tax ID number.
- Click Update to save your changes.
You have now updated your billing information.
Any changes to your billing information apply to all future invoices and won't retroactively update your invoices from previous payments.
Update Your Invoice Settings
Your billing information tells Apollo where to send bill invoices when it's time to make a payment. To update your invoice settings:
- Launch Apollo, then go to Settings > Plan & billing > Billing.
- Scroll to Send invoices. Enter the email for the Apollo user you want to receive invoices.
- (Optional) Under Additional Invoice Information, add a memo or any further information you want Apollo to attach to your invoices, such as a PO box number.
- Click Save.
You have now updated your invoice settings in Apollo.
Any changes to your invoice settings apply to all future invoices and won't retroactively update your invoices from previous payments.
Download Past Invoices
As an admin, you can download previous invoices to review past payments. To do this:
- Launch Apollo, then go to Settings > Plan & billing > Billing.
- Scroll to Invoice history.
- Review your previous invoices. Click Download next to any of the listed invoices to download a PDF copy for your records.
You have now downloaded your previous Apollo invoice.
In the mood for more information on how to customize or upgrade your plan? Hop into Customize and Manage Your Apollo Plan for more information.
FAQs
Check out these FAQs about managing your billing information:
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Frequently Asked Questions |
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| Which payment methods does Apollo accept? | Does Apollo support ACH payments? | Why was my payment declined? |
Which payment methods does Apollo accept?
Apollo accepts all major credit cards, including Visa, Mastercard, American Express, Discover & Diners Club, China UnionPay, and Japan Credit Bureau.
Apollo doesn't currently support payments via physical check, Bitcoin, or digital payment platforms like PayPal, Apple Pay, or Google Pay.
Does Apollo support ACH payments?
ACH payments are available to select teams on organization plans. Reach out to Apollo support to learn more.
Why was my payment declined?
If your payment was declined or you experienced a payment error, there are a few steps you can take to troubleshoot:
- Review your card details: Your card information may be incorrect, or your card may be expired. Follow the steps outlined above to review and update your credit card on file.
- Clear your browser cache and cookies: If you've made multiple failed attempts to process a payment, Apollo's system may flag future payments as declined, even if you've since updated your credit card. Clear your browser cache and cookies, then try the new credit card on file.
- Reach out to your bank or card issuer: Apollo has access to limited information when a payment fails. Reach out to your card issuer or bank for more details about why your payment was declined.
- Reach out to Apollo support: If you tried the steps above and still need help, reach out to Apollo support to troubleshoot your payment.
Next Steps
Keep your team's plan, credits, seats, and account access organized with these resources.
| Customize and Manage Your Apollo Plan | Need to adjust your subscription? Customize your Apollo plan to manage seats, switch plans, buy add-on credits, or cancel your subscription. |
|---|---|
| Review Credit Usage in Apollo | Track your team's credit usage to understand where credits are being spent and stay on top of your available balance. |
| Assign and Manage Billing and Seat Managers on Apollo | Assign billing and seat managers to give trusted teammates access to billing, seats, and administrative settings without consuming paid seats. |
| Access a Free Trial of Apollo | Try an eligible Apollo plan for free to evaluate premium features before your team commits to an upgrade. |
| Reach out to Apollo Support | Still have a billing or invoice question? Reach out to Apollo support to get help with an issue that you can't resolve from your billing settings. |