Overview
If you're an Apollo admin, you can review and update your team's Apollo plan, manage seats and add-on credits, update billing information, or cancel your subscription.
Some changes take effect immediately, while others take effect at the start or end of your billing cycle. Review the details for each change before you confirm it.
Check out the following sections to review or manage your Apollo plan.
Access Your Plan and Billing
Your plan settings show what's included in your team's Apollo plan and your current usage of Apollo credits, dialer minutes, recording minutes, AI research usage, and AI words.
To review and manage your plan:
- Launch Apollo, then click Settings > Plan & billing > Plan overview.
- Review what's included in your plan and your team's current usage.
- To upgrade your plan, manage seats, or customize add-on credits, click Manage Subscription.
You have now reviewed your Apollo plan and usage.
To update your payment method or billing information, or to review past invoices, check out Manage Your Billing Information in Apollo.
Change Your Plan
Manage your subscription in one checkout flow. Select a plan and number of seats, choose any eligible add-ons or credits, then review your changes before you confirm your purchase. The options available to you depend on your current plan and subscription.
If you opened your Apollo account with help from the Apollo sales team, reach out to the sales team to customize or upgrade your plan.
If your team is on a Free plan, you may be eligible for a fourteen-day trial of a paid plan before buying. Check out Access a Free Trial of Apollo.
To change your Apollo plan:
- Launch Apollo, then click Settings > Plan & billing > Plan overview > Manage Subscription.
- Compare the available plans and click Select plan for the plan that fits your team.
If Apollo shows Talk to Sales instead of a checkout option, click it to get help with your plan change.
- Choose a billing interval, and change the number of seats by clicking + or - based on your team's needs. Apollo updates the cost preview as you make changes.
If you switch to a lower plan, review the features and seats you'll lose before you confirm the change. A downgrade is separate from cancelling your subscription. To cancel, check out Cancel Your Plan.
- Click Next: Add-ons. Select any eligible add-ons for your plan.
Add-on credits are available with eligible paid plans and renew with your subscription. Unused credits expire at the end of your billing cycle and don't roll over. If you only need extra credits temporarily, reduce or remove them before your next billing cycle. Check out Review Credit Usage in Apollo to track your credit usage.
- To buy add-on credits, choose an amount in Add credits, or choose Custom to enter an amount. Review the updated order summary.
- Click Next: Payment. Add your payment and billing information if Apollo requests it.
- Click Next: Review. Apollo shows your updated plan, seats, add-ons, credits, billing details, and amount due.
- Click Agree and purchase to confirm the change.
You have now confirmed your Apollo plan changes.
Reduce or Remove Add-On Credits
To reduce or remove add-on credits:
- Open Manage Subscription and continue through the same checkout flow as upgrading your plan.
- In Add-ons, choose a lower credit amount, or select None to remove add-on credits entirely.
- Review and confirm your changes.
Reductions and removals take effect at the start of your next billing cycle, so you can use your current credit quantity until then. If your subscription is pending cancellation, reach out to Apollo support for help.
You have now updated your add-on credits.
Cancel Your Plan
You can cancel your plan in your Apollo account. Apollo schedules your cancellation for the end of your current billing cycle. While your cancellation is pending, you can continue using your Apollo account and available credits.
If you opened your Apollo account with help from the Apollo sales team, reach out to the Apollo sales team or reach out to Apollo support to cancel your plan.
To cancel your Apollo plan:
- Launch Apollo, then go to Settings > Plan & billing > Plan overview.
- Scroll to click Cancel Plan.
- Select a reason for your cancellation. If you change your mind, click Keep current plan.
- Review and confirm your cancellation. When you cancel, you acknowledge that you may not be able to rejoin Apollo at your current plan price.
You have now scheduled your Apollo plan to cancel at the end of your current billing cycle.
Apollo places your account on pending cancellation status and processes your cancellation at the end of your current billing cycle. While your cancellation is pending, you can continue using your Apollo account and credits.
If you need further assistance with cancellation, reach out to Apollo support through chat.
FAQs
Check out these FAQs about managing your Apollo plan:
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Frequently Asked Questions |
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| Do I need to contact Apollo Sales to buy add-on credits? | Can I change my team's add-on credits? | How do I access more dialer minutes? |
| How do I access more recording minutes or AI words? | Can I change my plan renewal date or billing cycle? | Why can't I see the option to cancel my plan? |
Do I need to contact Apollo Sales to buy add-on credits?
No. If your team needs more Apollo credits, you can purchase add-on credits without contacting Apollo Sales. Follow the steps to buy add-on credits.
Can I change my team's add-on credits?
Yes. Admins can increase, reduce, or remove add-on credits. Reductions and removals take effect at the start of your next billing cycle. Follow the steps to reduce or remove add-on credits.
How do I access more dialer minutes?
Your team's allotment of dialer minutes depends on your plan and whether you've enabled international dialing. With international dialing, you receive three minutes per dollar spent. Without international dialing, you receive ten minutes per dollar spent. To access more dialer minutes, upgrade your plan, purchase additional seats, or buy add-on credits.
How do I access more recording minutes or AI words?
Your team's supply of recording minutes and AI words depends on your Apollo plan. To access more, upgrade your plan or purchase additional seats.
Can I change my plan renewal date or billing cycle?
No. Your billing cycle is determined by the date you first move from a free to a paid plan, not by later changes like adding seats, switching plans, or buying add-ons. That date stays fixed as your renewal date going forward, regardless of whether you're on a monthly or annual billing schedule.
If a renewal payment fails and only processes successfully a few days later, your billing cycle date doesn't shift to match. For example, if you move from free to a paid plan on September 1, your renewal date is October 1 every cycle after that, even if an October 1 payment fails and isn't successfully charged until October 7.
Why can't I see the option to cancel my plan?
Self-serve cancellation isn't available for every team. If you don't see the option to cancel, reach out to Apollo support through chat.
Next Steps
Check out these resources to learn more about your Apollo plan, credits, and billing:
| Review Credit Usage in Apollo | Track how your team consumes credits by feature, surface, and team member to stay on top of your budget. |
|---|---|
| Manage Your Billing Information in Apollo | Update your payment details and review invoices to keep your billing information current. |
| Access a Free Trial of Apollo | Try eligible Apollo plans before you buy to make sure the plan fits your team's needs. |
| Reach out to Apollo Support | Get help with plan or billing issues by reaching out to Apollo support through chat. |