Overview
If you've linked your mailbox(es) to Apollo, you can also unlink them from your Apollo account at any time.
There are several reasons you may want to do so, including if:
- You want to increase the number of emails you send out via the mailboxes you've connected to Apollo while keeping your domain safe.
- A team member left Apollo and you want to unlink their connected mailbox(es).
- You've reached your plan limits and want to remove a mailbox to link a different one.
Refer to the following steps to unlink a mailbox from your account, or if you have admin access, for other users in your Apollo instance.
Unlink a Mailbox From Your Own Account
To unlink a mailbox from your account:
- Launch Apollo and go to Settings > Mailboxes.
- Click ... next to the mailbox you want to unlink. Click Unlink Mailbox.
- If you want to reassign any scheduled emails from the mailbox you're unlinking, click the Unlink current mailbox and select another mailbox radio button. Then, click the drop-down arrow to select the mailbox to which you want to reassign the emails.
- If you want to cancel all emails due to be sent out from the mailbox you're unlinking, click the Unlink current mailbox radio button.
- Click Unlink mailbox.
Please note, you only see the radio buttons in the warning pop-up if you have more than 1 mailbox connected to your Apollo instance. If you want to unlink a mailbox but only have 1 connected, click Unlink mailbox, and voila!
Before you go though, don't forget to link another mailbox to gain full functionality of the Apollo engagement suite.
You've now unlinked a mailbox from your Apollo account.
Unlink A User's Mailbox From Your Apollo Instance
If you're an admin, you can also unlink mailboxes for other users in your team.
Please note, if a user leaves your company and you want to revoke their access to your Apollo instance, you must also deactivate them from your Apollo account. For more information about how to deactivate users, refer to this section of the "Add, Deactivate, and Reactivate Users" article.
To unlink a mailbox for other users:
- Launch Apollo, click Settings, and then click Users.
- Click on the user for whom you want to unlink a mailbox.
- Go to Mailboxes. Click ... next to the mailbox you want to unlink. Then, click Unlink mailbox.
- To reassign any scheduled emails from the user's mailbox, click Unlink current mailbox and select another mailbox and use the drop-down to reassign them to another teammate's mailbox.
- To cancel all scheduled emails for the mailbox you're unlinking, click Unlink current mailbox.
- Click Unlink mailbox.
You've now unlinked a mailbox for a user in your team.
Now that you’ve unlinked a mailbox, here are a few quick follow-ons to keep sending clean and avoid any surprises.
| Link Your Mailbox to Apollo | Link a new mailbox to keep emails, sequences, meetings, and other engagement tools fully functional for you and your team. |
|---|---|
| Configure Email Sending Limits | Set per-mailbox sending limits to protect deliverability while you spread volume safely across the inboxes you keep connected. |
| Set Up Your Email Signature | Add an Apollo-specific signature to keep your outbound consistent and polished for every mailbox that’s still in rotation. |
| Edit the Sending Mailbox on Contacts in a Sequence | Switch the sending mailbox inside a sequence to reroute scheduled touches away from an unlinked inbox without rebuilding the whole campaign. |
| Use Email Warmup to Improve Email Deliverability | Start email warmup on a connected inbox to strengthen sender reputation before you scale automated sends and sequence volume again. |