Overview
If you no longer want to use a connected mailbox in Apollo, you can unlink it from your account. Admin on Apollo can also unlink mailboxes for other users. This can be especially useful if people have left the team.
When you unlink a mailbox, Apollo prompts you to choose what happens to any scheduled emails from that mailbox. You can either reassign scheduled emails to another connected mailbox or cancel them altogether.
Disconnecting mailboxes lets you retire a mailbox, remove a mailbox for a former teammate, or free up space to connect a new mailbox.
Check out the following section to unlink a mailbox on Apollo.
Unlink a Mailbox
You can unlink a mailbox from Apollo at any time. Admin on Apollo can also unlink mailboxes for other users.
To unlink a mailbox from Apollo:
- Launch Apollo and go to Settings > Email setup and health.
- Use the filters to find the mailbox you want to unlink.
- Click ... beside the mailbox > Unlink mailbox.
- (Optional) To reassign scheduled emails, select a forwarding mailbox. Any scheduled or pending emails are sent from the forwarding mailbox after your mailbox is unlinked.
- Click Unlink mailbox.
If your team only has one connected mailbox, Apollo doesn't display forwarding options when you unlink it.
You have now unlinked a mailbox from Apollo.
If you selected a forwarding mailbox, any emails scheduled from the unlinked mailbox are sent from the forwarding mailbox instead. If you didn't select a forwarding mailbox, Apollo cancels any scheduled emails that were assigned to the unlinked mailbox.
Unlinking a mailbox doesn't remove a user's access to Apollo. If a teammate has left your organization, you should also deactivate their Apollo account.
Next Steps
Keep your team's mailbox setup organized with these related resources.
| Add and Manage Users | Is someone leaving your organization? Deactivate their Apollo account to remove their access and complete the offboarding process. |
|---|---|
| Link Your Mailbox to Apollo | Link a new mailbox to replace a disconnected inbox and keep your team's outreach running from the right email accounts. |
| Manage Mailboxes and Domains on Apollo | Monitor your team's mailboxes and domains to spot setup, connection, and deliverability issues before they disrupt outbound emails. |
| Configure Email Sending Limits | Configure sending limits for each connected mailbox to control email volume and protect your team's sender reputation as you reassign outreach. |