1. Apollo
  2. Settings and Billing
  3. Data Management

Enable Do Not Call (DNC) Phone Screening

Article author
Apollo Team
Updated

Overview

To help you stay compliant and give you more visibility, Apollo offers screening against do not call (DNC) lists for new and saved phone numbers that you request in the US, Germany, France, Canada, Australia, and UK, including UK TPS and UK Corporate TPS.

DNC screening helps you identify which numbers are protected against telemarketing efforts. Phone numbers on a DNC list should only be contacted for a legitimate reason.

Check out the following sections to use DNC screening on Apollo.

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Enable DNC Screening

 
Permission Required

Only admin on Apollo can activate DNC screening. If you don't have access, reach out to an Apollo admin who can help.

To turn on DNC screening:

  1. Launch Apollo and navigate to Settings > Rules of engagement > Prospecting config.
  2. Toggle to enable DNC list screening.
DNC Toggle

You have now enabled DNC list screening. You and your team are ready to use DNC screening when you make calls on Apollo.

 
Take It With You

After you enable DNC screening, Apollo can carry a contact's stored Do Not Call status into supported CRM integrations or include it when you export contacts to a CSV.

No extra setup is required beyond mapping the field in your CRM or including it in your CSV export settings.

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Use DNC Screening

With DNC screening enabled, when you request a phone number for a contact, Apollo runs the number against the DNC. Apollo also scans numbers previously provided by Apollo in your saved contacts. If a phone number is on a supported DNC registry, Apollo displays Do Not Call beside the phone number.

To use DNC screening:

  1. Navigate to People and use search filters to narrow your results.
  2. Click Access mobile to request the prospect's phone number.
  3. If the number is on a DNC list, Do Not Call appears beside the phone number.
 
Ring Responsibly

Apollo charges credits for every phone number request, including numbers that appear on a DNC list. It's your responsibility to determine whether you have a legitimate reason to call the number.

  1. Alternatively, navigate to a saved contact.
  2. Apollo displays Do Not Call beside any saved and new phone numbers that you request.
Do not call tag on search screen
  1. When prospecting with saved contacts in search or lists, use the call restrictions filter to quickly identify whether prospects are on a DNC list.
  2. Click Call restrictions, then set the DNC status to Good to go to find prospects not on a DNC list, or No go to find prospects whose phone numbers appear on a DNC list.
 
Saved Contacts Only

The call restrictions filter only screens saved contacts when DNC screening is enabled. Learn more about the call restrictions filter.

You have now used DNC screening on Apollo.

 
Lost in Translation

If you export saved contacts to a third-party dialer, Do Not Call may not appear on phone numbers. Confirm with your third-party dialer whether DNC screening is available.

Orum automatically filters out numbers marked as DNC in Apollo. Check your Orum admin integration settings to verify or enable DNC screening.

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Next Steps

Want to stay compliant and keep your team's outreach smart and efficient? These resources help you navigate phone prospecting and engagement best practices in Apollo.

Access a Prospect's Phone Number Access a prospect's phone number so your team can engage with qualified leads more confidently.
Save Contacts and Accounts Save contacts to manage your records properly and make sure DNC-tagged numbers are captured in your team's workflow.
Configure Prospect Settings in Apollo Configure prospect settings so your admin can turn on DNC screening and other compliance settings across your account.
How Do Data Requests Work? Check out how data requests work to understand how credits are charged when requesting phone numbers — including DNC-flagged numbers in Apollo.

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