Overview
To help you stay compliant and give you more visibility, Apollo offers screening against do not call (DNC) lists for new phone numbers that you request in the US, UK (including UK TPS and UK Corporate TPS), Germany, France, Canada, and Australia.
DNC screening helps you identify which numbers are protected against telemarketing efforts. Phone numbers on a DNC list should only be contacted for a legitimate reason.
Check out the following steps to use DNC screening on Apollo.
Turn On DNC Screening
Only admin on Apollo can activate DNC screening. If you don't have access, reach out to an Apollo admin who can help.
To turn on DNC screening:
- Launch Apollo and navigate to Settings > Rules of engagement > Prospecting config.
- Toggle DNC is disabled.
You have now enabled DNC list screening on Apollo, and you're ready to use it when you make calls.
Use DNC Screening
With DNC screening enabled, when you request a new phone number for a contact, Apollo runs the number against the DNC. If the number is on a DNC registry, Apollo displays Do Not Call on the contact phone number.
Apollo charges credits for every new direct dial request, regardless of whether you enable DNC screening.
Additionally, if you enable DNC screening and a number you request is on a DNC list, Apollo still charges you credits for the request. It's at your discretion to decide if you have a legitimate need to dial the phone number.
If you export contacts to a third-party dialer, Do Not Call tags may not appear. Confirm with your third-party dialer whether DNC screening is available.
Orum automatically filters out numbers marked as DNC in Apollo. Check your Orum admin integration settings to verify or enable DNC.
Next Steps
Want to stay compliant and keep your team's outreach smart and efficient? These resources help you navigate phone prospecting and engagement best practices in Apollo.
| Access a Prospect's Phone Number | Access a prospect's phone number so your team can engage with qualified leads more confidently. |
|---|---|
| Save Contacts and Accounts | Save contacts to manage your records properly and make sure DNC-tagged numbers are captured in your team's workflow. |
| Configure Prospect Settings in Apollo | Configure prospect settings so your admin can turn on DNC screening and other compliance settings across your account. |
| How Do Data Requests Work? | Check out how data requests work to understand how credits are charged when requesting phone numbers — including DNC-flagged numbers in Apollo. |