Overview
A data request refers to contact information, including emails and phone numbers, that you can purchase with credits on Apollo.
When you request emails or phone numbers for prospects, Apollo shares email statuses and phone number statuses to let you know whether or not the data is verified. This helps ensure you can engage confidently with prospects.
Launch Apollo and go to Settings > Credits & AI Usage > About Credits to learn more about how you can use credits throughout Apollo.
Check out the following section to learn more about data requests on Apollo.
Understand Data Requests
You can request contact information when you search for new prospects.
When you click Access email or Access mobile, Apollo searches for verified emails and phone numbers for net-new prospects, then saves your prospects as contacts. Apollo charges credits each time you access a verified email or any phone number for net-new contacts.
When you request a contact's email, Apollo searches for a verified office phone number automatically. Apollo doesn't charge additional credits for accessing a contact's office phone number.
If you send a message to an Apollo verified email within 30 days of requesting it and your email bounces, Apollo refunds your credits in the next billing cycle. Apollo only refunds credits for bounced emails sent within Apollo. Apollo doesn't refund any credits for mobile numbers.
Next Steps
Keep going with these resources to manage credits, verify data, and put requested contact info to work.
| What Are Credits? | Need to track usage across your team? Review credit usage to understand how email, mobile, enrichment, API, and AI activities count toward your plan. |
|---|---|
| Email Status Overview | Want cleaner prospect lists before outreach? Filter by email status to focus your team on contacts with the right level of email confidence. |
| Save Contacts And Accounts | Ready to act on the prospects you found? Save contacts and accounts to organize records for lists, sequences, ownership, exports, and follow-up. |
| Use Waterfall Enrichment | Need broader coverage for emails and phone numbers? Configure waterfall enrichment to search connected data sources in sequence until Apollo finds actionable contact data. |
| Use CSV Enrichment | Working from a spreadsheet instead? Enrich records from a CSV to refresh people and company data before your team starts reaching out. |