Get an Apollo Phone Number

Article author
Dustin Nathaniel Keys
Updated

Overview

The dialer allows you to make and receive calls to prospects without leaving Apollo, directly from contact profiles. To get started, you need an Apollo phone number.

Check out the following sections to get a US or international phone number on Apollo.

Get an Apollo Phone Number

You can use Apollo to dial around the world. Choose which type of phone number you want to set up:

 
Phone Fundamentals

If you're dialing from outside the US, you need an international phone number. International phone numbers are only available on some Apollo plans. If you need access to international phone numbers, manage your plan.

You can request 5 new phone numbers per month. You can't recover a phone number if you manually remove it or if Apollo disconnects it due to inactivity. You can only request new phone numbers for your own account, and not for a team member's.

Get a US or Canadian phone number

To get a US or Canadian phone number:

  1. Launch Apollo and navigate to Settings > You > Voice.
  2. Click Set up phone number.
The set up phone number button is highlighted
  1. Enter a US area code, or CA for Canada, and click Search.
An example area code is shown with the Search button highlighted
  1. Choose a number from the list and click Select.
An example phone number is shown with the Select button highlighted
 
One with the Numbers

Not drawn to any of the available phone numbers? Click Search to refresh the list.

  1. You have configured your Apollo phone number. Now, it's time to set your call preferences and make calls to contacts.

An example phone number is shown on a person's profile

 
Local Presence

Check Use a local phone number by default to automatically call from a number with a local area code. When you call contacts, Apollo uses a team number or generates a new number local to the contact's area code. Apollo then saves the number in Settings > Dialer > Team Numbers. Check out Apollo plans for plan and availability details. If you need local presence, upgrade your plan.

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Get an international phone number

International dialing is available on Apollo with VoIP (Voice over Internet Protocol) phone calls. VoIP enables phone calls to be made using the internet.

To get an international phone number:

  1. Launch Apollo and navigate to Settings > You > Voice.
  2. Click Set up phone number.

The set up phone number button is highlighted

  1. Enter the ISO Alpha-2 country code that you would like to call from. You can only register phone numbers in the countries in which you live or have a business registration. Click Search.

The search button is highlighted on a search for the ISO alpha-2 country code ES

 
The World is Calling

Apollo supports an extensive list of international phone numbers. Check out all of the available countries.

For some international numbers, you must submit identification and additional documents to meet regulatory requirements. These documents may include a government-issued ID, a visa, or a passport, in addition to a utility bill, tax notice, rent receipt, or a title deed to establish proof of address.

  1. Review the regulatory requirements for your phone number and click Yes, Proceed as an individual or as a business.
 
The Company You Keep

Wondering which to choose? If you're dialing on behalf of a business and have access to the company documents required for registration, proceed as a business. You may need to reach out to internal departments at your company for help registering.

Regulatory requirements for a phone number in Spain as shown, with Yes proceed button highlighted

  1. Choose the type of documentation that you want to upload. Type your first and last name, and then click Upload Proof of Name to select the document from your computer.

The Upload Proof of Name button is highlighted

 
Doublecheck the Documentation

Apollo's partner, Twilio, manages international dialing registration. Twilio may reject your documentation if it isn't valid or legible. Some common reasons for documentation rejection include:

  • Document expiration date.
  • Unacceptable proof of identification.
  • Incorrect address.
  • Incorrect name.
  • Wrong government office selected.
  • Missing information.
  • Missing ID to match the name on the business registration.
  • Missing one side of your ID.
  • Age. You must be 18 or above.
  1. Next, enter your address and click Upload Proof of Address to select the document from your computer.
 
Home Alone

The proof of address documentation you provide must be from within the country in which you're registering for a phone number. Documentation from outside of the country will result in rejection.

  1. Click Submit Application. Once submitted, it may take up to 48 hours to verify your documentation.

Application Submitted

You will receive an email once Twilio has processed your application.

 

  • If Twilio rejects your application, verify and update your documentation, then resubmit it.

 

Once your application is accepted, select a phone number:

  1. Launch Apollo and navigate to Settings > You > Voice.
  2. Click Set up phone number > Choose a Number.

Application Submitted

  1. Enter the ISO Alpha-2 country code for your approved country and click Search.
  2. Choose a phone number from the list and click Select.

Example Spanish numbers are shown with the Select button highlighted

 
Hold the Phone

In some cases, it may take an additional 24 hours for Apollo to confirm and allot your new phone number.

You have now configured your Apollo phone number. Next, set your call preferences and make calls to contacts.

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