Uncover Conversations Insights Using AI

Article author
Brandan Blevins
Updated

Overview

 
In Beta

Apollo is busy launching the ask anything AI for your conversations. While this feature is in beta, some functionality might change.

Stay up to date with all the latest happenings at Apollo by joining the Apollo community.

When you use conversations, Apollo automatically shows useful information about your team's video recordings, like call outcome summaries and recommended next steps.

With Apollo's ask anything AI, you can go a step further and uncover specific insights without watching recordings. Ask questions about an individual conversation and the AI delves through the recording to provide answers that could make the difference in closing a deal. Ask questions across multiple conversations and the AI reveals key trends like similar pain points or objections from multiple prospects.

Check out the following sections to explore your conversations with minimal effort.

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Use AI to Analyze Multiple Conversations

The ask anything AI enables you to analyze several conversations simultaneously. You can manually pick up to 15 recordings to query, or you can focus on calls that involve a specific prospect, account, deal, or teammate.

To query multiple conversation recordings with AI:

  1. Launch Apollo and click Conversations.
  2. To query a specific set of conversations, click the checkbox for each conversation. Then, click Ask Apollo. Access the AI. To query conversations based on contacts, accounts, deals, or teammates, click Ask Apollo. Then, in the Ask Apollo sidebar, choose an option from the drop-down. Access the AI.
  3. Type your question, then press enter or return. The responses from the ask anything AI improve when your questions are as detailed and specific as possible. Ask a question.
  4. The AI quickly generates a response to your prompt. You can ask additional questions to uncover more information about the selected recordings. Ask a question.
  5. Use the thumbs up and thumbs down buttons to rate and help improve the quality of future AI responses.

    To share a response, click the copy button. Ask a question.

When you finish analyzing the conversations, click the X to close the sidebar. The AI's responses will clear if you go to a different page or edit the current page.

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Explore Individual Conversations

To access more in-depth insights about a specific conversation:

  1. Launch Apollo and click Conversations. Then, access a conversation recording.
  2. Click Ask Apollo. Access the AI
  3. The Ask Apollo sidebar appears on the right. Click a suggested prompt to easily find information, such as budget insights or prospect concerns. CAPTION
  4. The AI quickly generates a response to your prompt. CAPTION
  5. To find information not covered by a suggested prompt, enter your question in the text box, then click the arrow button. CAPTION
  6. Use the thumbs up and thumbs down buttons to rate the AI's responses. This improves the quality of future responses.

    To share a response, click the copy button. CAPTION

When you finish exploring a conversation, click the X to close the sidebar. The AI's responses are accessible while you remain on the same conversation page. They will clear after you exit the page.

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More Apollo Resources

Want to help improve the performance of your team's reps when they deal with prospects? Or seek feedback on your own conversations? Check out Coach Teams with Conversations to learn how to use scorecards and create conversations playlists.

Interested in all things AI? Check out Configure the Content Center to Optimize Apollo AI to learn more about the ways you can utilize AI to streamline your workflow.

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