Overview
The dialer allows you to make and receive calls to prospects without leaving Apollo, so you can reach contacts faster.
Once you get an Apollo phone number, check out the following sections to set your call preferences.
Set Dialer Preferences
You can configure outgoing and incoming call preferences, as well as enable call recording and call debugging on the dialer.
Outgoing Calls
To configure outgoing calls:
- Launch Apollo and click Settings > Phone numbers.
- From the outgoing call dropdown, choose how you want to make outgoing calls:
- Bridge: Bridge is only available for US phone numbers. Bridge allows you to make calls from your mobile device while retaining the ability to log and record the calls in Apollo. If you enable bridge, enter a personal phone number. When you place a call in Apollo, you receive a call to your phone from your Apollo number, prompting you to complete the bridge. The contact then receives the call from your Apollo number.
- VoIP: VoIP allows you to place calls in your browser with your Apollo phone number. Apollo uses your default system sound settings for call audio.
Wondering which to choose? If you have a non-US Apollo phone number, you must use VoIP. Additionally, if you have a great mic, a solid internet connection, and like making calls at your desk, VoIP is the right choice. If you prefer to make calls over your phone, are on the go, or sometimes experience internet connection issues, use bridge.
- When finished, click Save Changes.
You have now set your outgoing call preferences, and you're ready to make calls. You can edit your preferences at any time.
Incoming Calls
To configure incoming calls:
- Launch Apollo and click Settings > Phone numbers.
- From the incoming call dropdown, choose how you want to make incoming calls:
- Bridge: Bridge is only available for US phone numbers. Bridge allows you to receive calls from contacts to your mobile device while retaining the ability to log and record them in Apollo. If you enable bridge, enter a personal phone number that you have access to. For incoming calls, contacts need to call your Apollo phone number for the call to be bridged to your personal phone number. Voicemails can be left on your personal phone voicemail if you have configured it.
- VoIP: VoIP allows you to receive calls in your browser with your Apollo phone number. Apollo uses your default system sound settings for call audio. There is no voicemail feature.
Wondering which to choose? If you have a non-US Apollo phone number, you must use VoIP. Additionally, if you prefer to catch calls at your desk in browser, VoIP is the right choice. If you want to take calls on the go, or let incoming calls go to voicemail, use bridge.
- When finished, click Save Changes.
You have now set your incoming call preferences, and you're ready to receive calls. You can edit your preferences at any time.
Call Recording
Apollo is busy launching conversations analysis for your dialer recordings. While this feature is in beta, some functionality might change.
Stay up to date with all the latest happenings at Apollo by joining the Apollo community.
You can automatically record all calls you and your team make from the Apollo dialer. Use call recording to log conversation outcomes and improve your communication over time. Apollo analyzes these recordings to generate transcripts and call summaries for them.
You don't have to enable conversations in Apollo to access the analysis of recordings. Check out Access and Manage Calls to learn how to access your call recordings.
Some US states and some countries require that all call participants consent to recording calls. Obtain this consent before using call recording. Check out Cold Calling Best Practices to learn more.
To configure call recording:
- Launch Apollo and click Settings > Phone numbers.
- Check Record All Voice Calls.
- When finished, click Save Changes.
You have now set your call recording preferences. Apollo will record and save your future calls in Apollo. You can edit your preferences at any time.
If a call goes to voicemail and you use a voicemail drop, Apollo doesn't record the call.
Call Debugging
Call debugging is helpful for diagnosing call connection errors.
If you enable debugging and a call fails, take a screenshot of the error message and reach out to Apollo support to share it.
To configure call debugging:
- Launch Apollo and click Settings > Phone numbers.
- Click the Show call connection errors checkbox.
- When finished, click Save Changes.
You have now set your call debugging preferences. You can edit your preferences at any time.
Call debugging could result in some noise on your calls. Feel free to turn off debugging once you've resolved any call connection errors.