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Make and Receive Calls

Article author
Dustin Nathaniel Keys
Updated

Overview

The dialer allows you to make and receive calls directly in Apollo, so you can reach prospects faster. If you haven't already, get an Apollo phone number and set your call preferences.

Check out the following sections to make and receive calls.

 
Call of Duty

Before you start cold calling, learn about best practices to optimize your dialing strategy, adhere to regulations, and book more meetings.

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Make Calls

 
Dialer Power Hour

Did you know? You can make calls as a team, and join live calls as an observer or active participant. You can even provide live coaching to reps on calls. Learn more about how to coach and join team calls.

To make outgoing calls:

  1. Launch Apollo and click Search > People > Saved.
  2. Click Call beside the contact you want to dial.

An example people search shown the Call button highlighted by a contact

  1. Select the number you want to dial and click Call Direct.

Example phone numbers are shown for a contact

  1. Complete the call:
    • If you're on bridge, your Apollo phone number calls your personal phone. Answer the call and follow the prompt to complete the bridge and connect with your contact.
    • If you're on VoIP, the call connects in your browser using your computer sound settings. Use the controls at the bottom to manage the call.

An example ongoing call is shown

  1. The contact sees your Apollo phone number as the dialing number, with no name on the caller ID. If you use local presence, the contact sees a phone number with an area code local to theirs.
  2. If no one answers and you've enabled voicemail drops, you can end the call and automatically leave a voicemail.
 
Minute Management

Apollo counts your talk time by the second, not by the minute. If you talk for 32 seconds, Apollo doesn't round up to the nearest minute — we count 32 seconds! That's more time for you to connect with contacts. To track your team’s talk time, navigate to Settings > Manage Plan. Scroll to dialer usage.

  1. When the call ends, enter details about the call. You can enter a call purpose, a call disposition, and notes for key takeaways. If you enabled call recording in the dialer preferences, you can play back the call or press Delete to delete it.

An example call disposition is shown

  1. When finished, click Save.

You can access your saved calls to find key takeaways, and share calls to celebrate your wins with the team.

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Receive Calls

To answer incoming calls:

  1. When a contact calls your Apollo phone number or a local presence number you generated, your phone rings based on your calling preferences:
    • If you're on bridge, your personal phone number rings and displays the contact's caller ID information. Answer the call to connect, or let the call go to your voicemail.
    • If you're on VoIP, a dialer rings in browser and displays at the bottom of your screen. Use the controls to manage the call. Apollo uses your computer sound settings for calls.

Example phone numbers are shown for a contact

 
Minute Management

Apollo counts your talk time by the second, not by the minute. If you talk for 32 seconds, Apollo doesn't round up to the nearest minute — we count 32 seconds! That's more time for you to connect with contacts. To track your team’s talk time, navigate to Settings > Manage Plan. Scroll to dialer usage.

  1. When the call ends, enter details about the call. You can enter a call purpose, a call disposition, and notes for key takeaways. If you enabled call recording in the dialer preferences, you can play back the call or press Delete to delete it.

Example phone numbers are shown for a contact

  1. When finished, click Save.

You can access your saved calls to find key takeaways, and share calls to celebrate your wins with the team.

Back to Top