Overview
The dialer allows you to make and receive calls, so you can reach prospects directly on Apollo. If you haven't already, get an Apollo phone number and set your call preferences.
Check out the following sections to make and receive calls.
Before you start cold calling, learn about best practices to optimize your dialing strategy, adhere to regulations, and book more meetings.
Make Calls
Did you know? You can make calls as a team, and join calls as an observer or active participant. You can even provide live coaching to reps on calls.
You can call saved contacts or new prospects.
To make an outgoing call to a saved contact:
- Launch Apollo and click Search > People > Saved.
- Click Call beside the saved contact you want to dial.
- Select the number you want to dial and click Call Direct.
- To request a direct dial, click Request direct dial.
What's a direct dial? A direct dial is a phone number that allows you to reach a specific person directly, bypassing the main company number. Direct dial numbers are typically mobile or direct work phone numbers. Apollo charges you credits to access personal phone numbers, regardless of whether the number is on a do not call registry. Learn more about accessing a prospect's phone number.
- To dial manually, navigate to Calls > New call, or click Call on the navbar. Enter a phone number, or search for and select a contact.
Want to manually dial an extension? Just enter the phone number, followed by ext and the extension number, like +1 001-002-0003 ext 1234.
- Complete the call:
- If you're on bridge, your Apollo phone number calls your personal phone. Answer the call and follow the prompt to complete the bridge and connect with your contact.
- If you're on VoIP, the call connects in your browser using your computer sound settings. Use the controls at the bottom to manage the call.
- The contact sees your Apollo phone number as the dialing number, with no name on the caller ID. If you use local presence, the contact sees a phone number with an area code local to theirs.
- If no one answers and you've enabled voicemail drops, you can end the call and automatically leave a voicemail.
- When the call ends, enter details about the call. You can enter a call purpose, a call disposition, and notes for key takeaways. If you enabled call recording in the dialer preferences, you can play back the call or press 🗑 to delete it.
- When finished, click Save.
You have now made a call on Apollo.
You can access your saved calls to find key takeaways, and share calls to celebrate your wins with the team.
Apollo counts your talk time by the second, not by the minute. If you talk for 32 seconds, Apollo doesn't round up to the nearest minute — we count 32 seconds! That's more time for you to connect with contacts. To track your team’s talk time, navigate to Settings > Manage Plan. Scroll to dialer usage.
To make an outgoing call to a new prospect:
- Launch Apollo and click Search > People > Net New.
- Use search filters to find the person you want to dial.
- Click Access phone number beside the prospect.
Apollo charges you credits to access a contact phone number, regardless of whether the number is on a do not call registry. Apollo does not charge credits for HQ phone numbers. Learn more about accessing a prospect's phone number.
- Click the phone number to dial the prospect.
- Alternatively, to dial manually, navigate to Calls > New call, or click Call on the navbar. Enter a phone number, or search for and select a contact.
Want to manually dial an extension? Just enter the phone number, followed by ext and the extension number, like +1 001-002-0003 ext 1234.
- Complete the call:
- If you're on bridge, your Apollo phone number calls your personal phone. Answer the call and follow the prompt to complete the bridge and connect with your prospect.
- If you're on VoIP, the call connects in your browser using your computer sound settings. Use the controls at the bottom to manage the call.
- The prospect sees your Apollo phone number as the dialing number, with no name on the caller ID. If you use local presence, the contact sees a phone number with an area code local to theirs.
- If no one answers and you've enabled voicemail drops, you can end the call and automatically leave a voicemail.
- When the call ends, enter details about the call. You can enter a call purpose, a call disposition, and notes for key takeaways. If you enabled call recording in the dialer preferences, you can play back the call or press Delete to delete it.
- When finished, click Save.
You have now made a call on Apollo.
You can access your saved calls to find key takeaways, and share calls to celebrate your wins with the team.
Apollo counts your talk time by the second, not by the minute. If you talk for 32 seconds, Apollo doesn't round up to the nearest minute — we count 32 seconds! That's more time for you to connect with prospects. To track your team’s talk time, navigate to Settings > Manage Plan. Scroll to dialer usage.
Receive Calls
To answer incoming calls:
- When a contact calls your Apollo phone number or a local presence number you generated, your phone rings based on your calling preferences:
- If you're on bridge, your personal phone number rings and displays the contact's caller ID information. Answer the call to connect, or let the call go to your voicemail.
- If you're on VoIP, a dialer rings in browser and displays at the bottom of your screen. Use the controls to manage the call. Apollo uses your computer sound settings for calls.
- When the call ends, enter details about the call. You can enter a call purpose, a call disposition, and notes for key takeaways. If you enabled call recording in the dialer preferences, you can play back the call or press Delete to delete the recording.
- When finished, click Save.
You can access your saved calls to find key takeaways, and share calls to celebrate your wins with the team.
Apollo counts your talk time by the second, not by the minute. If you talk for 32 seconds, Apollo doesn't round up to the nearest minute — we count 32 seconds! That's more time for you to connect with contacts. To track your team’s talk time, navigate to Settings > Manage Plan and scroll to dialer usage.