There are several factors to consider when you notice that lots of the emails you send from Apollo bounce. Keep in mind, an industry-accepted average of about 10% bounce rate is considered normal. If your bounce rate is substantially higher than this, review the sections below for more information about the 2 types of email bounces and their potential causes.
Soft Vs Hard Bounce
There are 2 types of email bounces:
- Hard Bounce—A permanent issue prevents your email from arriving in the intended inbox. Reasons include:
- The email address is invalid or non-existent
- The recipient's email server has blocked the delivery of your email
- Your domain reputation is so low that your email is SPAM blocked. This means that it won't even reach the SPAM folder
- Soft Bounce—A temporary issue prevents your email from arriving in the intended inbox. Reasons include:
- The recipient's email server is busy
- The recipient's email storage is full
- The recipient is not accepting emails for a temporary period
Please note, if your email lands in the recipient's SPAM folder, the recipient can still view the email if they wish to. Therefore, this does not count as a bounce.
When an email hard bounces it can damage your email domain reputation. If you consistently notice a high bounce rate (more than 10%) across all your Apollo Sequences, there could be several potential causes.
Refer to the section below for more information about each cause and the steps you can take to overcome each one.
Potential Reasons For a High Bounce Rate
Third-Party Verification Services
Apollo has a robust algorithm for detecting valid email addresses. Often, this algorithm is more powerful than other third-party services like NeverBounce or ZeroBounce. Third-party verification tools may reject many valid emails as "catch-all" or "unknown." If you are using one of these tools, consider using Apollo as your verification tool.
Sending To Guessed Emails
Apollo gives you the option to associate guessed emails with a contact when you enrich their email address. If you or another user in your account has chosen to use this free enrichment service, contacts that include guessed emails have a higher chance of bouncing than the industry standard—typically around a 30%-40% bounce rate.
If your emails are bouncing frequently in sequences that include guessed emails, consider using only verified email addresses.
SPAM Blocked Emails
Apollo offers comprehensive reporting about all of the emails you send through the platform. This includes reporting specifically related to emails that bounce as a result of SPAM blocking.
To access reporting for Spam Blocked emails, launch Apollo and click Engage.
Scroll to the right in the email bar and click Spam Blocked
Emails with the Spam Blocked tag have been blocked for several reasons that can include:
- Domain reputation
- Excessive send frequency
- Email content & formatting like links, images, and lengthy paragraphs
For additional information about how to avoid having your email SPAM blocked, refer to the "Avoid SPAM Filters" article.
If you notice that a large number of emails sent around the same time have been SPAM blocked, your email may include one of the reasons listed above. Edit your email template keeping email content and formatting best practices in mind. Then, wait a few hours before trying again.
Email Addresses Provided By Other Tools
As an all-in-one lead generation and engagement tool, Apollo allows you to send emails to existing contacts from your CRM (like Salesforce or HubSpot) or CSV uploads. Apollo cannot guarantee the accuracy of email addresses provided by other third-party tools or sources.
Determine Whether Apollo Provided an Email for a Contact
If you want to check a specific contact to see if Apollo provided their email address, search for that contact or browse directly to their profile from a sent email.
Within that profile, scroll through the "Activities" on the right-hand side until you see a message that says:
Apollo's automatic email fulfillment found a verified email [firstname.lastname@example.org] for [Contact Name].
View the Data Enrichment Request Log
If Apollo enriched a contact with a verified email address and charged you a credit, you can view a log of that activity on the "Data Request History" page.
To access the "Data Request History" log, launch Apollo and click Settings.
Click Data Request History.
All data enrichment requests are available on this page. You can see the number of contact emails requested versus the number of credits charged for verified emails in each request.
Click a specific request to view the contact information you requested.
Natural Email Quality Decay
Email addresses are living entities. People may use them for some time and then may abandon them for any number of reasons, such as moving to a different job with a new email address. With this in mind, if Apollo provided you with a verified email address more than 6 months ago, we do not provide the same level of bounce rate guarantee. Contacts with verified email addresses older than 6 months may need additional enrichment.
Refer to the video below if you need help requesting an email address for a contact.