Overview
Emails on Apollo are getting a makeover. Your view may differ from what you see here as Apollo rolls out the new experience. Stay tuned for further updates.
After you connect your mailbox on Apollo, find qualified contacts that match your ideal customer profile, and begin your outreach through email as part of a multichannel campaign.
You can interact with emails on a variety of places on Apollo.
| Location | Use case |
|---|---|
| On contact profiles | Best for viewing individual email threads with specific contacts. |
| On sequences | Best for managing emails to be sent in a sequence. |
| On tasks | Best for actioning your assigned manual emails. |
| Emails | Best for a holistic overview of all emails across contacts and sequences. |
Whether you send emails in sequences or directly to contacts, use the emails hub on Apollo for an overview of emails to all your contacts. Gain insights like when an email was delivered, or why an email wasn't sent, and take action on follow-up emails.
Apollo shows emails sent in sequences to contacts who work at your organization. However, Apollo doesn't show one-off internal emails to maintain privacy.
Check out the following sections to view, respond to, and manage emails on Apollo.
View and Respond to Emails
To view and respond to emails, you need email permission. To view emails across your team, you need the email visibility permission can see emails from all users.
To view and respond to emails:
- Launch Apollo and click Emails.
- Apollo shows all of the emails across contacts and sequences from you and your team.
- Click Show filters to use filters to narrow your results.
You can use the following filters to find emails:
| Filter | Description |
|---|---|
| Status | Not to be confused with email status for contacts, this filter allows you to find emails by delivery status, like drafted, delivered, replied, or bounced. |
| From user | Use this filter to find emails from a specific user. |
| Sentiment | Apollo automatically analyzes email sentiment in replies, allowing you to filter by sentiments like willing to meet or unsubscribed. |
| From email | Filter for emails from specific email addresses. |
| Sequences | Find emails from specific sequences. |
| Contact lists | Filter by contact lists. |
| Date range | Find emails from a specific date or timeframe. |
| Not sent reason | Find emails by a not sent reason, like missing dynamic variable. When an email is missing a dynamic variable, it usually means a contact, account, or power-up field is missing on the contact. |
| Email opened | Filter by opened emails, a minimum number of opens, or the date the email was last opened. |
You need to activate open tracking to filter by or view an email's open status. You should only enable open tracking if you're following email best practices and know when to use open tracking for specific campaigns. You should deactivate open tracking after any campaign experimentation.
- Hover over an email status to view more insights.
- To view more details, click the email.
- For undelivered or draft emails, draft the email or use the AI assistant to personalize a message, then send the email.
- For sent messages, Apollo shows the original email and any subsequent replies from the contact. Click ⤺ to reply to the thread.
- Compose your reply, and add dynamic variables, links, or images. When finished, click Reply now, or click Schedule to schedule delivery later.
Struggling for the right touch when emailing a contact? Use AI power-ups to learn more about a prospect, then craft highly personalized emails based on your research.
- Click ... beside an email to take an action.
- Depending on the status of the email, you can take the following actions:
| Action | Description |
|---|---|
| Mark interested | The contact is interested in a meeting. This updates the contact stage to interested. |
| Edit | Edit a drafted email. |
| Delete | Delete a drafted email. |
| Delete email and finish sequence | Delete a drafted email and mark the contact as finished in the sequence. |
| Schedule | Schedule a drafted email. |
| Reply to thread | Reply to a contact directly from the email thread. |
| Show diagnostics information | View email diagnostics information like scheduled date, email attempt history, and self-opens and self-clicks. |
| CRM sync history | View sync history with a connected CRM integration. |
| Retry | Retry a bounced or undelivered email. |
| Skip email and continue sequence | Skip the email and move the contact forward in the sequence. |
| Unmark as reply | Unmark an email you've replied to as replied. |
To dive deeper into email diagnostics across your team, check out Access Email Analytics.
- Alternatively, check multiple emails to take an action in bulk:
- Reschedule: Choose to reschedule immediately, in 1 hour, 2 hours, 24 hours, the next business day, 7 days, or 30 days. You can set a specific date and time.
- Email from different user: Change the email you use to message the selected contacts. If a scheduled email is in an active sequence, you can also change the send-from email for all subsequent steps.
- Delete: Delete the selected emails.
- Skip: Skip the selected emails and move the contact forward in the sequence.
- Retry undelivered emails: Retry bounced or undelivered emails.
- Export: Export the selected emails to a CSV file.
You have now viewed and responded to emails on Apollo.
Next Steps
Ensure your messages land in the right inboxes with Apollo's email deliverability checklist. Then, use Apollo Academy to level-up your messaging with courses like How to Write Cold Emails Anyone Will Respond To and How to Send Cold Emails in Apollo.