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Troubleshoot the Apollo Chrome Extension

Article author
Apollo Team
Updated
Troubleshoot the Apollo Chrome Extension

Overview

The Apollo Chrome Extension enables you to access key Apollo features directly within Gmail, LinkedIn, Google Calendar, and across many company websites. As with any browser extension, you might encounter issues while you use the Apollo Chrome Extension. 

Check out the following steps to troubleshoot the Apollo Chrome Extension.

 
Run It Down, Then Run It By Us

Apollo recommends completing all of the troubleshooting steps to resolve or isolate the issue. After each step, check if the issue persists. 

If the issue continues after you've completed all the steps, contact Apollo Support.

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Troubleshoot the Extension

As a first troubleshooting step, Apollo recommends reloading and updating the extension. A quick refresh can often resolve minor issues, and Apollo regularly releases updates that may address known problems. Review the following sections to reload and update the Apollo Chrome Extension:

Reload the extension Update the extension

Reload the extension

To reload the extension:

  1. Click Extensions on Chrome > ... on the Apollo Chrome Extension > Reload Apollo Extension.

Reload the Extension

  1. (Optional) If you have the Apollo Chrome Extension pinned, right-click the extension, then click Reload Apollo Extension.
  2. Apollo refreshes the extension and reloads the page.
 
Pin It to Win It

For easier access in the future, pin the Apollo Chrome Extension by clicking Extensions on your browser, then click the pin icon next to the extension.

Pin the Apollo extension

You have now reloaded your extension.

Update the extension

To update the extension:

  1. Enter chrome://extensions in your browser’s address bar.
  2. Toggle on Developer Mode.
  3. Click Update to update the extension.

Update the Extension

 
Keep It Current

To verify the current version of the Apollo extension, visit the Apollo Chrome Extension page and compare the version with yours.

You have now updated the Apollo Chrome Extension.

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Troubleshoot Google Chrome

The issue may occasionally stem from your Google Chrome settings. Review the following sections to update Chrome and refresh your browser’s cache and cookies:

Update the Chrome browser Allow third-party cookies
Perform a hard refresh Clear your browser cache

Update the Chrome browser

To update Google Chrome:

  1. Enter chrome://settings/help in your browser’s address bar.
  2. Click Relaunch to update to the latest version.
 
No Relaunch? You’re Current

If you don’t see the Relaunch button, you’re already using the latest version of Google Chrome.

You have now updated Google Chrome.

Allow third-party cookies

To allow third party cookies:

  1. Enter chrome://settings/cookies in your browser's address bar.
  2. Tick Allow third-party cookies to ensure you are not blocking third-party cookies.

Allow third-party cookies

You have now allowed third-party cookies.

Perform a hard refresh

To perform a hard refresh:

  1. Access the page where you’re experiencing the issue.
  2. Perform a hard refresh by clicking:
    • Command + Shift + R for Mac.
    • Ctrl + F5 for Windows.

You have now performed a hard refresh.

Clear your browser cache

To clear your browser's cache:

  1. Enter chrome://settings/privacy in your browser's address bar.
  2. Click Delete browsing data > More > All Time.
  3. Click Delete Data.

Clear browser's cache and cookies

You have now cleared your browser's cache.

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Troubleshoot Extension Compatibility

Some of your installed extensions may be incompatible with the Apollo Chrome Extension. Review the following sections to identify potential compatibility issues:

Use incognito mode Turn off other extensions

Use incognito mode

Incognito mode allows you to use Google Chrome with a clean slate. To use incognito mode:

  1. Enter chrome://extensions/ in your browser's address bar.
  2. Click Details on the Apollo Chrome Extension.
  3. Toggle on Allow in Incognito to allow the extension to run in Incognito mode.

Allow Extension in Incognito Mode

  1. Launch an incognito window in your browser.

If the issue is resolved, another extension may have been causing the issue. Proceed to the next section to identify which extension is responsible.

Turn off other extensions

 
Known Compatibility Issues

Apollo is aware of compatibility issues with the following extensions:

  • Chili Piper
  • Ghostery
  • Grammar.ly
  • CirrusInsights
  • Salesforce IQ
  • Outreach.io
  • Persist IQ
  • Webex
  • Dux-soup
  • Groove

To turn off other extensions:

  1. Enter chrome://extensions/ in your browser's address bar.
  2. Toggle off your other extensions by clicking the toggle button on each extension. Leave only the Apollo Chrome Extension activated.

Toggle off other extensions

  1. (Optional) Reactivate the other extensions one-by-one by toggling them on to determine which extension is causing the issue.

You have now turned off your other extensions:

 
One Profile, One Purpose

If you identify an incompatible extension, consider creating a separate Google Chrome profile. Install only Apollo-compatible extensions in this profile, and use it when working with Apollo.

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Next Steps

Here are quick next steps to keep your Apollo Chrome Extension running smoothly and help you turn fixes into momentum.

Configure Chrome Extension Settings in Apollo After things are stable, configure your Chrome extension settings to control tracking, desktop nudges, and CRM sync so your team gets the right signals at the right time.
Use the Apollo Chrome Extension in Gmail Keep momentum in the inbox—work from Gmail with Apollo to use templates and snippets, add meeting links, set follow-up nudges, and sync activity automatically.
Prospect on LinkedIn with the Apollo Chrome Extension Ready to turn profiles into pipeline? prospect on LinkedIn with the extension to reveal emails and phones, save in bulk, and add contacts to lists or sequences in one flow.
Use the Apollo Chrome Extension Across All Websites Don’t stop at social—use the extension across corporate websites to view company insights, surface lookalikes, and take actions like emailing or sequencing without new tabs.

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