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  3. Apollo Chrome Extension

Troubleshoot the Apollo Chrome Extension

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Overview

The Apollo Chrome extension enables you to access key Apollo features directly from Gmail, Google Calendar, LinkedIn, supported CRM platforms, and company websites. If the extension doesn't load or behave as expected, use the checks in this article to troubleshoot the extension, your browser, and potential compatibility issues.

 
A New Route

On Sales Navigator, the Apollo Chrome Extension shows suggested leads on search pages, but bulk prospecting actions aren't supported. If Apollo information isn't available on a prospect or company profile, continue from the corresponding standard LinkedIn profile.

For the updated workflow, see Prospect on LinkedIn Sales Navigator with the Apollo Chrome Extension.

Check out the following sections to troubleshoot the Apollo Chrome Extension.

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Troubleshoot the Extension

Start by confirming that the extension is behaving as expected. Then reload the extension, reset your Apollo session, and check for updates.

 
Rule It Out

Complete all troubleshooting steps to resolve or isolate the issue. After each step, check if the issue persists. If the issue continues after you've completed all the steps, check out Reach Out to Apollo Support.

Reload the Extension

To reload the Apollo Chrome Extension:

  1. Click Extensions in Chrome.
  2. Click … beside Apollo.io, then click Reload Apollo Extension.
Reload the Extension
  1. Reload the page where you experienced the issue.
  2. Open the Apollo Chrome Extension and retry the action.
 
Pin It to Win It

Pin the Apollo Chrome Extension for easier access. Click Extensions in Chrome, then click the pin icon beside Apollo.io.

Pin the Apollo extension

You have now reloaded the Apollo Chrome Extension.

Reset Your Apollo Session

If reloading the extension doesn't resolve the issue, sign out and back in to reset your Apollo session:

  1. Sign out of Apollo.
  2. Sign back in with the same Apollo account.
  3. Reload the page where you experienced the issue.
  4. Open the Apollo Chrome Extension and retry the action.

You have now reset your Apollo session.

Update the Extension

Chrome normally updates extensions automatically. If the issue continues, check for an available update:

  1. Enter chrome://extensions in your browser's address bar.
  2. Toggle on Developer mode.
  3. Click Update.
  4. Reload the page where you experienced the issue.
Update the Extension
 
Keep It Current

To compare your extension version with the current version, visit the Apollo Chrome Extension page in the Chrome Web Store. Reloading the extension may apply fixes even when the version number doesn't change.

You have now checked for an Apollo Chrome Extension update.

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Troubleshoot Chrome

Browser settings, stored site data, and company policies may prevent the Apollo Chrome Extension from loading or working as expected. Review the following checks to troubleshoot your browser.

Update Your Browser

To update Google Chrome:

  1. Enter chrome://settings/help in your browser's address bar.
  2. Install any available update.
  3. Click Relaunch.
 
No Relaunch? You're Current

If you don't see Relaunch, you're already using the latest version of Google Chrome.

You have now updated Google Chrome.

Confirm Your Browser and Website Are Supported

Apollo supports the extension on Google Chrome and Microsoft Edge. Chromium-based browsers such as Brave, Arc, and Opera may run the extension, but Apollo doesn't officially support them. Apollo doesn't support the extension on Safari or Firefox.

Apollo Everywhere doesn't run on Pipedrive tabs. LinkedIn task automation works on standard LinkedIn profiles, not Sales Navigator.

If you use an unsupported browser or website, switch to Google Chrome or Microsoft Edge and retry the action on a supported website.

Allow Apollo to Use Third-Party Cookies

If Chrome blocks third-party cookies, allow Apollo to use them without enabling third-party cookies for every website:

  1. Enter chrome://settings/cookies in your browser's address bar.
  2. Find Sites allowed to use third-party cookies.
  3. Click Add.
  4. Enter [*.]apollo.io, then click Add.
  5. Reload Apollo and retry the action.
Allow third-party cookies

You have now allowed third-party cookies.

Perform a Hard Refresh

To perform a hard refresh:

  1. Access the page where you're experiencing the issue.
  2. Perform a hard refresh by clicking:
    • Command + Shift + R for Mac.
    • Ctrl + F5 for Windows.

You have now performed a hard refresh.

Clear Apollo Site Data

Clear Apollo site data before clearing your entire browser cache:

  1. Enter chrome://settings/content/all in your browser's address bar.
  2. Search for each of the following domains:
    • app.apollo.io
    • extension.apollo.io
    • assets.apollo.io
  3. Delete the stored data for each domain.
  4. Reload Apollo and retry the action.
Clear browser's cache and cookies

If the issue continues, clear your browser cache:

  1. Enter chrome://settings/clearBrowserData in your browser's address bar.
  2. Select All time.
  3. Check Cached images and files.
  4. Click Delete data.
  5. Reload Apollo and retry the action.

You have now cleared Apollo site data and your browser cache.

Check Managed Browser Settings

If your organization manages your browser, company policies may restrict extension access without displaying a clear error. Ask your IT admin to confirm that the Apollo Chrome Extension can run and access the required Apollo domains.

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Troubleshoot Extension Compatibility

Other extensions, security tools, and extension visibility settings may interfere with the Apollo Chrome Extension. Use the following checks to identify and resolve compatibility issues.

Use Incognito Mode

Incognito mode can help you identify issues caused by stored browser data or other extensions:

  1. Enter chrome://extensions in your browser's address bar.
  2. Click Details for Apollo.io.
  3. Toggle on Allow in Incognito.
Allow Extension in Incognito Mode
  1. Open an incognito window.
  2. Sign in to Apollo, then retry the affected action.

You have now tested the Apollo Chrome Extension in incognito mode.

If the issue doesn't occur in incognito, another extension or stored browser data may be causing the issue.

Review Unsupported Browser Extensions

Apollo doesn't support third-party browser extensions that scrape, extract, export, or automate data from Apollo. These extensions can interfere with normal product functionality, impact data quality, trigger security and compliance safeguards, and affect overall platform performance.

 
Unsupported Extensions

If Apollo detects an unsupported extension in your browser, you may see a warning or experience restricted access while using Apollo. Disable or remove the unsupported extension, then refresh Apollo.

Unsupported extensions may include tools in the following categories:

  • Apollo-specific scrapers and exporters: Apollo Exporter - Export Apollo.io Data, Apollo Scraper - Export Apollo Leads
  • Lead generation and contact extraction tools: Email Extractor, Lead Finder - Email Hunter
  • Web scraping and automation tools: Browse AI: Fast Web Scraping & Monitoring, Thunderbit: AI Web Scraper & Web Automation Agent
  • LinkedIn and outreach automation tools: Dux-Soup for LinkedIn Automation, Linked Assist - LinkedIn Automation Tool
  • Captcha-solving and bypass tools: Captcha Solver: Auto captcha solving service

This list isn't exhaustive and may change over time. If you use a browser extension that interacts with Apollo pages, disable it and refresh Apollo to check whether access is restored.

Turn Off Other Extensions

 
Known Compatibility Issues

Apollo is aware of compatibility issues with the following extensions:

  • Chili Piper
  • Ghostery
  • Grammar.ly
  • CirrusInsights
  • Salesforce IQ
  • Outreach.io
  • Persist IQ
  • Webex
  • Dux-soup
  • Groove
  • MixMax
  • Privacy Badger: Add assets.apollo.io to Privacy Badger's disabled sites to ensure compatibility.

If you don't identify an unsupported extension from the list above, turn off your other extensions to isolate compatibility issues.

To turn off other extensions:

  1. Enter chrome://extensions/ in your browser's address bar.
  2. Toggle off your other extensions by clicking the toggle button on each extension. Leave only the Apollo Chrome Extension activated.
Toggle off other extensions
  1. Refresh your browser.
  2. (Optional) Reactivate the other extensions one-by-one by toggling them on to determine which extension is causing the issue.

You have now turned off your other extensions:

 
One Profile, One Purpose

If you identify an incompatible extension, consider creating a separate Google Chrome profile. Install only Apollo-compatible extensions in this profile, and use it when working with Apollo.

Allowlist Apollo in Security Tools

If your organization's security tools, network settings, or ad blockers prevent Apollo from loading, ask your IT admin to allowlist the following domains:

  • [*.]apollo.io
  • [*.]pusher.com
  • [*.]twilio.com for voice features

After the domains are allowlisted, refresh Apollo and retry the action.

Exclude a Website

If Apollo is causing issues on a specific website, exclude the website instead of disabling the extension.

To exclude a website from the Apollo Chrome Extension:

  1. Open the Apollo Chrome Extension.
  2. Click Settings > General > Extension Visibility.
  3. Turn on Enable Apollo Everywhere.
  4. Click Exclude websites.
Enable Apollo Everywhere and exclude websites
  1. Enter the website domain, then press Enter.
  2. Click Save.
 
Everywhere but Here

The Exclude websites setting only applies when you turn on Everywhere under Extension Visibility. To control the extension on supported platforms, use the individual options under Extension Visibility. The Salesforce and HubSpot options only appear when your team has connected the related CRM.

You have now excluded the website from the Apollo Chrome Extension.

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Escalate to Support

If the issue continues after you complete the troubleshooting steps, contact Apollo Support. Include the following information:

  • A short description of the issue.
  • The website or platform where the issue occurs.
  • Your browser name and version.
  • Your Apollo Chrome Extension version.
  • Whether your organization manages your browser.
  • A screenshot or short screen recording of the issue.
  • Any errors shown under chrome://extensions > Apollo.io > Errors.
  • The troubleshooting steps you have already completed.

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Next Steps

Now that your extension is running smoothly, check out these next steps to get more from Apollo wherever you work.

Apollo Chrome Extension Overview Ready for the big picture? Explore what the Apollo Chrome Extension can do to choose the workflows that best support your team.
Configure Chrome Extension Settings in Apollo Configure your Chrome extension settings to control where Apollo appears, manage enrichment, and customize tracking, notifications, and CRM activity.
Use the Apollo Chrome Extension in Gmail Work from Gmail with Apollo to track engagement, use templates and snippets, schedule nudges, and share meeting links without leaving your inbox.
Use the Apollo Chrome Extension in Google Calendar Prepare for meetings in Google Calendar to review prospect insights and create tasks, notes, or deals without switching tabs.
Use the Apollo Chrome Extension Across All Websites Prospect from company websites to review company details, find contacts, and take outreach actions without opening another tab.

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