Overview
The dialer lets you make and receive phone calls without leaving Apollo, so you can reach prospects faster. Call dispositions let you log the outcome of each call, enabling you to track your outreach progress, refine your strategy, and improve follow-up efficiency.
By default, Apollo offers the following call dispositions:
| Disposition | Description |
|---|---|
| No answer | Call not connected, and unable to leave a voicemail. |
| Left voicemail | Call not connected, but left a voicemail. |
| Busy | Call not connected, and unable to leave a voicemail. |
| Gatekeeper | Call not connected due to a gatekeeper, such as an assistant or receptionist. |
| Bad/wrong number | Call not connected due to wrong or bad number. Access another phone number for the contact. |
| Not in service | Call not connected due to a phone number not in service. Access another phone number for the contact. |
| Connected - Positive | Call connected with a positive call outcome. |
| Connected - Neutral | Call connected with a neutral call outcome. |
| Connected - Negative | Call connected with a negative call outcome. |
When a call is connected, the contact won't advance to any subsequent steps in a sequence. Not connected means you didn't reach the intended contact, including if the call went through to another person, and so the contact will continue to the next step in the sequence.
You can also create call dispositions to track unique outcomes.
Check out the following sections to create and use call dispositions.
Create a Call Disposition
To create a call disposition:
- Launch Apollo and click Settings > Sales Engagement > Dialer.
- Apollo lists your existing call dispositions. Click .... to edit or delete a disposition.
- Click Add Disposition.
- Give the call disposition a descriptive name, and set the result to connected or not connected. When a call is connected, the contact won't advance to any subsequent steps in a sequence. When a call is not connected, the contact will continue to the next step in the sequence.
- Select a call sentiment like positive, neutral, or negative.
- When finished, click Save.
You have now created a call disposition, and you're ready to use the disposition.
Use a Call Disposition
Before you can use call dispositions, get an Apollo phone number and set up the dialer. Then you're ready to make and receive calls.
To use a call disposition:
- Launch Apollo and click People.
- Use search filters or a saved search to refine your results.
- Click Call beside the person you want to dial.
- After you complete the call, select a call purpose and call disposition.
- Enter any notes for the call and click Save.
You can also set a call disposition later from the calls hub.
- Launch Apollo and navigate to Calls.
- Click ... beside the call, and click Edit.
- Select a call disposition.
You have now used a call disposition. You can filter your calls by disposition to find specific interactions or hone in on follow-ups.
Looking to amp up the number of connected positive interactions? Check out Apollo's free book Outbound Sales for tips to conquer cold calls, and review our cold call best practices to take your dials to the next level.