Overview
Credits are the currency you and your team use to complete activities throughout the Apollo platform. The number of credits available to you depends on your Apollo plan.
Head to Apollo to learn more about when you use credits in Apollo, how many credits you consume for each activity, and how to manage the credits in your plan.
Check out the table below to learn more about the types of activities that cost credits in Apollo:
| Actions That Require Credits | Details |
|---|---|
| Requesting phone or email | Use credits to access a contact's verified phone number or email address while prospecting in Apollo or the Apollo Chrome extension. |
| Enriching contact or account fields | Use credits to enrich stale contact or account data via one of the following methods:
Only some plans have access to data enrichment in Apollo. Need access? Upgrade your plan or click here to learn more. |
Have additional questions? Jump into Apollo to learn more about the types of credits available on your specific plan.
Frequently Asked Questions
Read the following FAQs to learn more about your credit balance, credit renewals, and add-on credits.
Head over to Apollo for in-depth answers to additional credits questions and more information on how many credits you consume for different activities in Apollo.
How Many Credits Does My Team Need?
The number of credits you need depends on how many contacts you and your team want to reach. Your Apollo plan has a set number of credits that renew each billing cycle.
If you need additional credits, your Apollo admin can customize your credit balance or upgrade your plan here.
How Do I Check My Credit Balance?
If you're an Apollo admin, you can track your team's credit usage from Settings > Billing > Credit usage.
When Do Credits Renew?
Your credits renew on the first day of each billing cycle.
If you're on an annual plan, all credits for the year unlock at the beginning of your annual billing cycle. If your plan runs on monthly, quarterly, or semi-annual billing, your credits renew on those dates.
Do Leftover Credits Roll Over?
No, unused credits expire at the end of each billing cycle and don’t roll over into the next cycle.
How Do I Purchase More Credits?
You can add more credits to your plan on the plan management page. Your add-on credits automatically refresh when your plan renews at the beginning of each billing cycle.
Read this article to learn more about adjusting the credit balance for your plan.
Why Don’t I See the Add-On Credits I Just Purchased?
It may take up to 24 hours to process your transaction and update your credit balance. If you don’t see your newly purchased credits within 24 hours, reach out to the Apollo support team for assistance.
Have Additional Questions about Credits?
Head over to Apollo for more in-depth information about:
- How many credits Apollo charges for different types of data.
- When your credits renew.
- How to purchase additional credits.
- Other frequently asked questions.