Troubleshoot Unexpected Behavior in Apollo

Article author
Dustin Nathaniel Keys

If you experienced unexpected behavior or errors in Apollo, a few troubleshooting steps can help resolve the problem.

Check out the following sections to troubleshoot unexpected behavior in Apollo.

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Refresh Your Browser

Refresh your browser to clear the cache for a specific page. On Mac, press Command+Shift+R. On PC, press Ctrl+F5.

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Update Your Browser

Check to see if your browser is up-to-date:

  1. If you use Google Chrome, type chrome://settings/help in the Search bar. Check if the browser is up-to-date.
  2. If your browser isn't up-to-date, update it and then relaunch the browser.

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Restart Your Browser

If your browser is up-to-date, and refreshing doesn't resolve the issue, restart the browser.

Save your work before you close the browser.

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Check for Duplicate Tabs

Double-check that there is only one Apollo instance running in your browser. If you have more than one Apollo tab open, try closing all but one.

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Check Browser Extensions

There may bea a issue between Apollo and another extension on your browser. The following extensions are known to interfere with Apollo:

  • Ghostery
  • CirrusInsights
  • Salesforce IQ
  • Persist IQ
Compatibility Issues

If you experience compatibility issues with an extension, we recommend that you temporarily turn off or remove the extension. Alternatively, you can use Apollo in a separate browser profile that doesn't include the extension.

You can test each extension that you're running to identify if there's an issue:

  1. Open Chrome and type chrome://extensions into the Search bar.
  2. Click Details.
  3. Scroll to Allow in Incognito and click to enable the toggle.
  4. Open Apollo in a new incognito window and log in.
  5. Sign in to your Gmail account or your CRM. If it works, one of your other Chrome extensions is likely causing the issue.

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Contact Apollo

If none of the steps above resolve the issue, reach out to Apollo support.

Speed Up the Troubleshooting Process

Take a screenshot of any errors you encounter in Apollo. You can also check for errors in Google Chrome's JavaScript Console. When you're on the page with unexpected behavior, open the console with Command+Option+J on Mac or Shift+CTRL+J on PC. Click Console and take a screenshot. Include your screenshots when you reach out to Apollo support.

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