Troubleshoot Unexpected Behavior in Apollo

If you experienced unexpected behavior or errors in Apollo, a few troubleshooting steps can help resolve the problem.

Check out the following sections to learn how to troubleshoot unexpected behavior and other general issues in Apollo.

Need to Troubleshoot Something More Specific?

You can check out the list below for troubleshooting docs on specific Apollo features and known issues.

Check the Apollo Status Page

Visit the Apollo status page to check for any current incidents or scheduled maintenance activites that may be disrupting service.

Click Get updates and enter your email to subscribe to status notifications. You'll receive an email any time Apollo identifies, updates, or resolves incidents.

Check Your Permissions

You may encounter errors if you don't have access to certain features or pages within Apollo.

Reach out to your Apollo admin to learn more about your access settings. You can ask your admin to update your permission profile to give you additional access across the Apollo platform.

Your access to Apollo features also depends on your team's plan. An admin can upgrade your plan to gain access to additional features not included in your current plan. Learn more about upgrading and managing your Apollo plan here.

Check Your Browser

If the Apollo site or your Apollo data don't load properly, you should take the following steps to check your browser:

Refresh Your Browser

Refresh your browser to clear the cache for a specific page. On Mac, press Command+Shift+R. On PC, press Ctrl+F5.

Update Your Browser

Check to see if your browser is up-to-date:

If you use Google Chrome, type chrome://settings/help in the Search bar. Check if the browser is up-to-date.
If your browser isn't up-to-date, update it and then relaunch the browser.

Restart Your Browser

If your browser is up-to-date, and refreshing doesn't resolve the issue, restart the browser.

Save your work before you close the browser.

Check for Duplicate Tabs

Double-check that there is only one Apollo instance running in your browser. If you have more than one Apollo tab open, try closing all but one.

Check Third-Party Browser Extensions

There may be an issue between Apollo and another extension on your browser. The following third-party extensions are known to interfere with Apollo:

Ghostery
Grammarly
CirrusInsights
Salesforce IQ
Outreach.io
Persist IQ

Compatibility Issues

If you experience compatibility issues with a third-party extension, we recommend that you temporarily turn off or remove the extension. Alternatively, you can use Apollo in a separate browser profile that doesn't include that extension.

You can test each extension that you're running to identify if there's an issue:

Open Chrome and type chrome://extensions into the Search bar.
Click Details.
Scroll to Allow in Incognito and click to enable the toggle.
Open Apollo in a new incognito window and log in.
Sign in to your Gmail account or your CRM. If it works, one of your other Chrome extensions is likely causing the issue.

Troubleshoot Other Common Issues

Check out the following articles for troubleshooting tips related to features across the Apollo platform:

Knowledge Base to the Rescue! 🧠

Don't see what you're looking for here? Search our Knowledge Base to find more information about features across the entire Apollo platform. You can also dive into video courses on Learn Apollo or sign up for one of our daily webinars to get real-time answers from a sales expert.

Contact Apollo

If none of the steps above resolve the issue, reach out to Apollo support.

Speed Up the Troubleshooting Process 📷

Take a screenshot of any errors you encounter in Apollo. You can also check for errors in Google Chrome's JavaScript Console. When you're on the page with unexpected behavior, open the console with Command+Option+J on Mac or Shift+CTRL+J on PC. Click Console and take a screenshot. Include your screenshots when you reach out to Apollo support.