Troubleshoot Unexpected Behavior in Apollo

Check whether an Apollo incident or scheduled maintenance is affecting the feature you're using:

1. Go here to check Apollo's status.
2. Review any current incidents or scheduled maintenance.
3. To receive status notifications, click Get updates and subscribe with your email address.

You have now checked Apollo's current service status.

Back to Run General Checks

You may encounter an error if your permission profile doesn't provide access to a feature or page. Ask your Apollo admin to review or update your permission profile.

Your access also depends on your team's Apollo plan. An admin can upgrade your plan to access additional features. Check out Customize and Manage Your Apollo Plan for more information.

Back to Run General Checks

Refresh and update your browser to resolve loading or display issues:

1. Save your work in Apollo.
2. Perform a hard refresh. On Mac, press Command+Shift+R. On PC, press Ctrl+F5.
3. In Chrome, enter chrome://settings/help in the address bar.
4. Install any available Chrome update, then relaunch Chrome.
5. If the issue continues, close Chrome completely, reopen it, and retry the affected action.

You have now refreshed, updated, and restarted your browser.

Back to Run General Checks

Running Apollo in multiple browser tabs may cause unexpected behavior. Close all duplicate Apollo tabs, keep one Apollo tab open, and retry the affected action.

Back to Run General Checks

Third-party browser extensions may interfere with Apollo. Isolate your extensions to identify a potential conflict:

1. In Chrome, enter chrome://extensions in the address bar.
2. Turn off every Chrome extension except Apollo.
3. Refresh Apollo, then retry the affected action.
4. If Apollo works as expected, reactivate your other extensions one at a time.
5. Refresh Apollo and retry the affected action after you reactivate each extension.

You can also test Apollo in an incognito window. If you're testing the Apollo Chrome Extension, allow Apollo to run in incognito. Chrome may allow other extensions to run in incognito, so keep those extensions turned off during the test.

After you identify the conflict, disable or uninstall the conflicting extension. If the extension supports exclusions or allowlists, allowlist Apollo domains and refresh Apollo. You can also use a separate Chrome profile that only contains extensions that work with Apollo.

For more extension-specific troubleshooting, check out Troubleshoot the Apollo Chrome Extension.

You have now tested your browser extensions and identified whether an extension is interfering with Apollo.

Back to Run General Checks