Overview
Add or deactivate users in Apollo any time your team grows or changes.
Admins have a robust set of controls and permission profiles to limit what each new user can do in Apollo. This ensures that everyone on your team has the appropriate level of permissions to succeed based on their role.
To make changes to users and their roles, you'll need an admin account in Apollo.
The following sections explain how to add, deactivate, and reactivate users.
Add Users
To invite new users:
- Launch Apollo and click Settings > Users.
- Click New User.
- Select a permission profile, then enter the email addresses of the people you want to add. Click Send Invites.
- Apollo will send email invites for new users to create their account. They'll click Accept Invitation to set up a new login or sign in with your organization's single sign-on credentials.
Newly created accounts appear in Users.
Deactivate Users
If a teammate leaves your company, deactivate their user account. You should also unlink their mailbox and reassign any scheduled emails to another mailbox. Otherwise, Apollo will mark scheduled emails from deactivated accounts as Not sent.
To deactivate a user:
- Launch Apollo and click Settings > Users.
- Click ... next to the person that you want to deactivate, then click Deactivate.
- Click Deactivate to confirm.
The user is now deactivated. To complete offboarding, unlink their mailboxes and reassign scheduled emails to another teammate's mailbox.
Deactivating a user doesn't affect your Apollo subscription or plan. If you need to reduce the number of seats on your plan, you must manage your subscription in Apollo.
Reactivate Users
To reactivate a user:
- Launch Apollo and click Settings > Users.
- Click ... next to the person that you want to reactivate, then click Reactivate.
- Click Reactivate to confirm.
Your teammate's account is now reactivated and has access to Apollo.