Overview
Credits help you access data and use certain Apollo features. Depending on your plan, your team may use credits to reveal emails and phone numbers, enrich records, run AI-powered research, use email warmup, and complete other credit-consuming actions.
Check out the following sections to review your credit usage history and learn which features consume credits.
To access the Credit usage page, you need the Can access the credit usage page and check how much credit other users used permission. Depending on your permissions, you may only be able to view your own credit usage. Admin-equivalent users and users with appropriate team-management access can filter usage across team members. The Can add users and set permission profiles permission may affect access to broader team-member filtering.
Check Your Credit Usage
To check your credit usage:
- Launch Apollo.
- Click Settings > Credits and activity > Credit usage.
- Click to view the following:
- Apollo shows a high-level summary of your team's credit usage grouped by features, surfaces, or team members.
- Use the filters to narrow the credit usage you want to investigate:
- Date: Review usage for a selected time period, such as the current billing cycle or a custom date range.
- Team member: Review credit usage associated with a specific team member. This option depends on your permissions.
- Features: Review usage associated with specific Apollo features.
- Apollo shows you a graph of your available credits and usage by feature. You can click Action to show the credit usage by actions under each feature instead.
- Click Surfaces to view a graph showing your credit usage per surface where the credit was consumed. These are grouped by Web App, Automation, Extension, MCP, or Uncategorized. A surface is uncategorized if the usage record doesn't have enough surface attribution to be placed under one of the named surfaces.
- Click Team members to view a bar chart or a table showing your team members' credit usage grouped by features.
- Apollo shows a chart of your team's credit usage by month and feature.
- Click Chart breakdown to switch the chart's breakdown to daily, weekly, or monthly.
- Use the filters to refine the results:
- Date: Review usage for a selected time period, such as the current billing cycle or a custom date range.
- Team member: Review credit usage associated with a specific team member. This option depends on your permissions.
- Features: Review usage associated with specific Apollo features.
- Surfaces: Filter usage by the surface from which credits were consumed, such as MCP, API, CLI, or Web App.
- Review the data request table for credit details on events that match your filters.
- Toggle on Show refunds to include refunded credits in the table.
The credit usage table includes the following columns:
Date
Shows when the data request occurred.
Feature
Shows the Apollo feature that consumed credits, such as email, phone number, phone call, waterfall enrichment, enrichment, AI research, dialer, exports, or email warmup.
Action
Shows the specific credit-consuming action within the feature.
Description
Provides additional context about the request, such as the contact, workflow, enrichment run, or related record.
Credits
Shows the number of credits used or refunded.
Data requested
Shows the type of data requested, such as email or phone data.
Surface
Shows the surface from which the credit was consumed, such as MCP, API, CLI, or Web App. Credits consumed before February 1, 2026 may not show surface data.
User
Shows the team member who performed the action.
More actions
Shows additional options for a credit usage event. Click ... to add the contact to a sequence, export the record to CSV, or view contacts related to the credit usage event.
- Click Activity feed to view credit usage as a chronological activity.
Review how credits work, credit costs by data type, and options to add more credits to your plan. For a detailed breakdown of which features consume credits and how, check out Features that Consume Credits.
View credits consumed through AI runs. Apollo shows each run's team member, credit usage, run usage, and AI run name. Use the date and user filters to narrow the results.
You have now reviewed your team's credit usage history.
Features that Consume Credits
The features and actions available in your credit usage history depend on your plan, workspace configuration, and historical credit usage.
The following features and actions may appear in your credit usage history:
| Feature | Description |
|---|---|
| Credits used to access or enrich email addresses. Email actions can include emails revealed from People Search, emails revealed from LinkedIn with the Apollo Chrome extension, and other email-related requests. | |
| Phone number | Credits used to access phone numbers. Phone number revealed means Apollo revealed a mobile number for a contact. Dialer lookup means Apollo looked up a phone number in the dialer context so you could place a call. Connected phone call usage appears under Phone Call. |
| Phone Call | On plans with dialer credit usage, you use credits for connected US and international phone calls. This includes calls that connect to a person, voicemail, or an answering machine. Apollo applies a thirty-second minimum per connected call, then rounds longer calls up to the next thirty-second increment. Calls that ring out, are busy, fail, or are canceled use zero credits. To review current dialer credit rates for your plan, go to Settings > Credits & AI Usage > About Credits in Apollo. |
| Waterfall enrichment | Credits used when Apollo checks connected data providers in order to find requested email or phone data. Waterfall enrichment actions can include waterfall email, waterfall mobile, API waterfall email, and email re-verification. Waterfall email and waterfall mobile are part of the same Waterfall product, but they may appear separately in credit usage history because email and mobile data use separate credit balances. |
| Enrichment | Credits used when Apollo enriches records with additional data. Enrichment actions can include auto enrichment, CSV email enrichment, API person enrichment, CRM field enrichment, Google Maps imports, and workflow enrichment. |
| Job change | Credits used when Apollo enriches contacts with job change data. Job change actions can include updating an existing contact with new job change data or creating a new contact record from a job change. You won’t be charged again to access job change data your team already purchased in a previous enrichment. |
| AI research | Credits used when Apollo researches people or companies using AI-powered web research. Actions under AI research can include: |
| Email infrastructure | Credits used for mailbox and domain-related tools. Email infrastructure actions can include domain and mailbox purchases, mailwarming, inbox placement tests, and blocklist checks. |
| Exports | Credits used to export or push records outside Apollo. Export credits may only apply to certain plans or legacy configurations. |
| Inbound and website visitors | Credits used to identify anonymous website visitors or match website visitors to known contact records. |
| Form enrichment | Credits used when Apollo enriches form submissions with Apollo data, such as matching and enriching net-new contacts who submit a form. Credit consumption may depend on your workspace configuration and the type of data Apollo finds. |
| API | Some API endpoints consume credits. Visit the Developer Docs to learn more. |
FAQs
| Frequently asked questions | ||
|---|---|---|
| Why don't I see a feature in my credit usage history? | Why do some features have more detailed actions? | Can I check usage for a specific team member? |
| What does Uncategorized mean as a surface? | Why don't I see surface data for older credit usage? | |
Why don't I see a feature in my credit usage history?
Apollo only shows feature and action filters that apply to your workspace's usage, plan, and configuration. If your team hasn't used credits for a feature, or if the feature doesn't consume credits for your plan, it may not appear in your credit usage history.
Why do some features have more detailed actions?
Credit usage history includes both high-level feature groups and more specific actions. Use the high-level feature to review all related usage, or select a specific action to investigate one type of credit consumption.
Can I check usage for a specific team member?
Yes. Use the Team member filter to view credit usage for a specific user. You need the right permissions to view other users' credit usage.
What does Uncategorized mean as a surface?
Uncategorized means Apollo recorded the credit consumption but doesn't have enough information to assign it to a named surface such as MCP, API, CLI, or Web App. The credits are not missing or unexplained, they just haven't been categorized yet.
Why don't I see surface data for older credit usage?
Surface data is only available for credit consumption from February 1, 2026 onward. Credit usage before that date will not show surface information. This is expected behavior, not a bug.
Next Steps
Want to get more out of your credits? Here are a few smart ways to put them to work.
| Customize And Manage Your Apollo Plan | Take control of your budget when you adjust your plan and credit allocations to align spend with your team's outbound goals. |
|---|---|
| Use CSV Enrichment | Quickly scale your data by uploading and enriching contact lists to fill gaps and improve targeting accuracy. |
| Use CRM Enrichment | Keep your pipeline fresh by automatically enriching CRM records to maintain accurate, actionable data over time. |
| Waterfall Enrichment Overview | Maximize match rates with waterfall enrichment to uncover hard-to-find contact details. |
| AI Research Overview | Work smarter with every credit by putting AI research to work to surface prospect insights and boost engagement without extra manual effort. |